Kohl'sReviews of kohls.com

I just visited Kohl's Newport News looking for a womens belt that I saw online and looked around the store to see it in person... but unfortunately I could find it and so I asked for assistance to locate the womens belt (showed the photo on my phone) for some reason I didn't get any help instead I was told to asked another associates. So I approached the associate and asked again for assistance and I was told immediately that she's assisting another customer (btw. I didn't see any customer) I end up ordering online while I'm in the store. Indeed a poor customer service.

I purchased my 18 month old daughter a pair of nike shoes, recieved them in the mail within the week which was nice. However, clearly when I opened the shoe box it was obvious that it had been worn, used & just dirty; bottom of both pairs looked like it had been worn outside on dirt - it didnt even come with the paper in the box that is usually wrapped around the shoe when you 1st purchase a pair of shoes nor was there any of the paper stuffing in the shoe. I was so disappointed, the fact that as a paying customer, they sent me something I couldve bought from a used thrift shop! & when I called to explain my frustration on the horrible service I had just received the reply I got from the supervising manager was "no way for real" ?! I'm only giving them a 1 STAR since they were so kind to give me back my S&H I paid for along with the price I paid for the shoes. Never again will I be shopping with Kohls nor will I ever recommend anyone to shop here.

Have to say we have had nothing but positive experiences with Kohl's. A couple of times we have gotten the wrong item in an order and they worked diligently to correct the mistake. Customer service always very polite and helpful.

Wish I could rate Kohls.com lower than (1) star! TERRIBLE!! And who can I complain to?? Placed an order abt. 6 weeks ago. called 9 times now. Never received original order. Told they can't find it. Sent replacement. Never received it! Sent another replacement. Never received it! This is ridiculous!! They don't know what happens each time and don't think its a problem! Now, They tell me item is out of stock. That's because for 6 weeks customers have been ordering and receiving it. Only I did not! I am furious and there is no customer service at all! And Kohls prices will continue to go up because they resend items many times without being able to track them or care where they go! I will no longer shop Kohls.com. And I will try not to shop their store too!

Don’t ever do online orders with Kohl’s. Once the order is in, even if there is an address error, they leave you hangin. They do absolutely nothing to fix. You are left waiting for it to go to the wrong address, then trying to retrieve it or disputed the charge.

We ordered two car seats after a bad auto accident. We were told they would arrive in 2 days, so we decided we could wait as they had the seats we wanted in the colors our twins wanted. On day 2 we get an email saying it will be one more day. Day 3: daughters seat arrives. Another email saying our sons would be another day. Now I’m mad. We’ve been without car seats close to a week at this point. Day 4: his seat arrives, we open it and he starts crying..... it’s not the color that he’d picked out( the poor kids lost their bikes, helmets, and car seats, and almost their mom in the wreck, so the least I could give him for a moment of joy out of all this was a blue car seat) We had to use this seat because we didn’t have another one and we’d already been waiting 4 days , and how long would the right one take to arrive?! Day 5: we go to our local kohl’s store( they don’t carry the seats in the store) to try and resolve the issue, but they can only put me directly through to the .com people via phone. They basically told me they couldn’t do anything for me. They offered to just charge my card another $200 to send me the correct item. I declined. They said,” how do we know you’ll really send the other seat back?” I said,” you trust me. The same way I trusted you to send me the right one in the first place.” So, he offered to just charge my card another $200 again. He then offered me $20 online gift card. I also declined that. He then informs me they just ran out of the color we’d ordered and didn’t know when it would be back in stock, but they could just go ahead and charge us another $200 and as soon as it came in they’d send it to us. I was FLOORED. The customer service people inside the store were more upset than I was and couldn’t believe it. He did absolutely nothing to apologize for the massive inconvenience and wrong product we’d been sent. This was close to a $500 order for 2 seats, and if i had the money or time to just run out and find them someplace else, I’d buy them again and return both seats at this point. After almost losing my life to a distracted driver, and having to replace thousands of dollars in personal items, this was the last thing I needed. I will never order from kohl’s.com again.

I did online shopping on 28 th September for $600 which I expedited giving $19. But I came to know after two days that my order that was first confirmed was rejected later.Aftertalking for 4 hours coz I was disconnected couple of times and was transferred between customer care and fraud department.Ultimately I was told that it was a huge order so they couldn’t process .They created another order on 1st October and it was for $300 coz they couldn’t find all the size .Well on 28 th I was getting $120 kholes cash and this time I was getting no kholes cash.its a shame that I having being spending money and trying to order since September 28 th and I am getting no kholes cash coz my order don’t match the date when kholes cash was available.its not my fault that what my order got delayed.Insted to helping me BELINDA in fraud department id no 9576 don’t want to do anything and want to keep repeating herself..People like her do not understand the meaning of customer service.She is not at all good worker who can understand and help a customer.She was rude in just repeating herself and just don’t wanna listen.. I hate this kind of attitude toward customer .BELINDA really made my shopping experience really the worst experience.

The store in easton Pa has the jeans in such a mess that it looked like my kids' bedrooms. I just tossed everything else I was going to buy on the shelf and left. Disgusting neglect. And it's not like there is a Black Friday rush on. It's 2:15pm on a Tuesday. I'll never go back. It's a shame to see another failing retailer. Amazon here I come.