Knotty KnickersReviews of knottyknickers.co

Do NOT use this company!! I have had their subscription for a few months. For Halloween, I decided to add the Halloween themed panties to my order. I received my package and only received the regular 3 pairs of panties in my subscription - no spooky trio. I emailed them a couple of times before I received a response that there is no way they could have sent the package without it??? They stated the package probably opened during transit and that I need to file a complaint with USPS. I told them that the package received was in PERFECT, ORIGINAL condition. I have emailed them 6 times since then and they now no longer respond. Don’t waste your time or money! I am filing a dispute with my bank.

This is a long one, sorry. A TL;DR at the bottom. I placed an order on September 9th for the Halloween undies bundle because I'm a huge Halloween fan and also who does love cute underwear?! One of my girlfriends sent me the link and she actually even got hers on time, she also mentioned how comfortable they were so I was super pumped. ETA was September 19th - 24th. Nice, just in time for October, aka spooky season! September 25th rolls around and I still haven't received it. Neat, so I emailed them asking for an update as well as tracking because I never got the confirmation email that it actually shipped out either. They basically said give it another 4 to 7 business, so I did. That time rolled around and still nothing. I emailed them again asking them for a tracking number and they responded asking me for my address saying the tracking investigation would take 2 to 4 business days, so I gave to them my address. Then they tried to tell me it was the wrong address and sent a screenshot of what address they had, it wasn't the wrong address... So I told them it wasn't the wrong address, they responded with asking me to contact USPS. Which I did contact USPS and USPS need a tracking number because.... That's normal... Right? Well, I don't have a tracking number, they never gave me a tracking number. So I asked again for the tracking number and they asked me again for my address. At this point it has been 18 business days after they said it should have arrived, I'm angry and I'm expressing it but they aren't responding. I've left messages on their social media and still nothing... Now it's been four days and they haven't responded to my emails and I just now decided to look into other peoples experiences outside of social media because all I ever did see on social media was people being so happy and excited and positive on there. I should have known that they delete comments. I've left negative comments on IG and FB and they deleted them, lol. This is a terrible company. I'm glad I didn't sign up right away for the subscription and I feel terrible for those that have and are still getting charged by them. TL;DR Knotty Knickers will scam you, stop responding to your emails when it gets too much for them to deal with and will delete all negative messages you add on their social medias. Just know that I hate leaving bad reviews and I've purchased many items off of the internet from different places around the world even during covid... but this is by far the worst experience I've ever had! 10/10 do NOT recommend. If I could leave 0 stars, I would.

Never received my package and they stopped responding to my emails and won't give me a refund:) please don't waste your money, go to bootaybag or a different subscription box

Amazing im on my 4th month

I paid for my subscription and the spooky extras. The subscription pack was nowhere near the right sizing and I never got my spooky set. They keep sending me an automated email about the spooky set and blocked me and my friend from commenting on their page. They delete all negative comments. Anyone who has had a bad time with naughty knickers should take the time to report them to the better business bureau!!!!

#KnottyKnickersScam Customer service tried to blame not sending my add on items on USPS when my package wasn’t even damaged. They have since blocked me from their social media. I have read everyone’s stories of the same thing happening to them. I encourage you to share your stories on ALL social media platforms with the above hashtag. Together we can take them down.

Terrible terrible terrible customer service. Blocked me on social media and won’t respond to my emails after I was missing stuff in my order. Said it was the post offices fault. And ignored any messages after that.

I received an incomplete order and I reached out to the company immediately. They told me to direct my issue with the mailing service since they sent the appropriate 'weight' of the product. I responded back stating that the package was not tampered with so my issue is with them not the mailing service. I should not be charged for what I did not receive. They are now ignoring my emails. I tried to reach out on social media and they blocked me! They remove any negative feedback and that is not fair to the consumer. I would give no stars if that was possible. Do not give them your money!!!