D E.
Posted
Order was wrong several times
I ordered 3 18/10 serving spoons from the website. 1st, I got 3 tablespoons, then I wrote to the company and they sent out 3-lXL tablespoons in a matte finish. Contacted them again, and got 2-XL serving spoons and one slotted spoon in 18/0. Contacted them again and they finally got my order right. They have never asked for all the erroneous spoons back, and the customer service was very quick at sending out more spoons, but it was frustrating to have to go through so much to get my order right. I love their product, though, and I would order again. I wish the shipping department was a bit more attentive. The customer service department never contacted me before sending out a new set, they would just send out what they thought I needed without really looking at the order. They were, maybe, trying to be a little too efficient. However, the tried really hard to get it right, and they eventually did.