Great
183 reviews
solenttrapshopHonesty, pricing, process and quality scores appear once 5 customers have rated them.
solventrap shop is focused on developing safe and environmentally friendly solutions for cleaning firearms. We specialize in Solvent Trap & other cleaing technologies and proudly design, manufacture & assemble our products in Dallas, Oregon.
solenttrapshop (kmwhisper.com) has 183 customer reviews on Rated Honest, with an average rating of 4.2 out of 5.
183 approved reviews, newest moderated first
Kenny R.
Posted
Ordered jig and was sent wrong product and have been getting run around from customer service on the getting right one
Response from solenttrapshop· Feb 15, 2022
Hi Kenny I have resent a new Jig and your item was delivered in or at the mailbox.
Rick
Posted
Great service. Good communication when I had a question about shipping. Product showed up on time and well protected, with order complete.
Brian S.
Posted
Quick shipping!!! First time buyer and will buy again.
William S.
Posted
super nice product quick shipping everything fit perfectly!!!
dean
Posted
took awhile to ship but everything checked out. :)
Charles T.
Posted
Now being asked to remove review because it's bad for his business. He explained that his design is made in the US but made in China. Guess what? I see other companies selling the SAME product!!! Only way I might change my review is if they send me another one. That still won't change my opinion... But that's not even what I'm asking for. I'm better off buying from JK Armament. At least that item isn't going to take forever. Same price too. Kyle, If you want your business to thrive.....1) I suggest giving options for faster shipping. DHL e-commerce is the worst thing you can do. 2) Your point of sale system needs to be updated so it is not throwing fraud alerts to customers bank accounts. I should have read the reviews about customers getting blocked bank accounts. That's my fault. But hey, you didn't have to go through the trouble of getting a new bank card so good for you right?! 3) Don't b.s. your customers, leave an actual phone number they can reach you at if they are having issues 4) If I say cancel my order, that means CANCEL my order when I ask. Since it wasn't updated to shipped, I asked for a refund well within the allowed time frame. You refused! You sent me an email at almost 10pm central time that your "guys" in the warehouse just sent my package with USPS...they don't do pickups late at night. LIES!!!! 5) You should make every effort to make your customers whole again and take care of them.. instead of asking them to remove an honest review about your business. I never say anything negative about anybody, I work in the firearm industry. I know it's hard to make a dollar. But don't come asking ME for a rewrite because it might affect your business it only gets worse every time you try and contact me. I'm not asking for a refund, but I'm just saying, It gets this review removed. Still won't change my own experience or opinion, but you get the drift. To those of you reading this review, I suggest JK Armament. They sell the exact same product for the exact same price ( if not, cheaper) and the shipping is on point. Your not going to be stuck waiting for a response or email confirmation on shipping or ANYTHING! Avoid the headache and shop elsewhere. In fact, look on Ali-baba and you will find the exact item that he so proudly claims is made in AMERICA on his website. Claims they are made in Oregon. I really wish I could share the screenshots of the conversations I have had with this guy. Pull a Star Wars and move along.....move along..
Response from solenttrapshop· Jan 25, 2022
Thanks for your honest reviews, I will try faster shipping and better system 1. We accept cancellations and refunds, the goods can be cancelled when the goods are not shipped, the goods can still be refunded when it is shipped, but the buyer pays about $14 for postage 2. When you want to cancel the order, I haven't had time to upload the tracking number, so the order shows pending, when I contact my third-party warehouse to ask if it is shipped and the tracking number, the answer I get is that it has been shipped but the tracking number is required Update after 1 day. But you think it's a scam and leave a 1 star bad review, so I'll email you if you can update the review after both jig and tube are delivered. You can get the same styling at JK, but JK's is aluminum, mine is titanium, it's obvious 3. If you see a product with the same image in other stores, it's because they (efueloo.com) stole my image and I've reported them to Google. Actually it's a scam
Bob
Posted
I placed my order (#1813) on 12/23/2021 consisting of 7" titanium tube, spacer, 9 stainless cups, end caps and drilling jig. I was advised the tube was on backorder... ok, understand. I have since received the jig, but no other parts. I was advised on 1/11/2022 that the tube arrived and was shipped. Instead, I received an end cap that we agreed to remove from my order because it wouldn't fit the tube. I emailed Kyle back, but have yet to get a response.
Response from solenttrapshop· Jan 22, 2022
Hi Bob I seem to have missed your email, so I still sent you flash hider, don't worry I've refunded you, it will arrive in three days Tube's tracking number will be sent to your email later
Alan G.
Posted
I have not yet used this product but the shipping was quick enough, and the item seem of good build quality. Overall pleased with my experience.
