KlipschReviews of klipsch.com

My experience relates to customer services. Following an issue with my new soundbar, there bottom line was to take it up with the shop I bought it from. Other customer services I've used have offered to have a look the product themselves and/or sorted out the postage for returns.

The agent was more than genteel, but that did not change that the company on the whole has already taken nearly 2 weeks to ship an amp replacement for a subwoofer suffering from a manufacturer’s defect.

I purchased the T5 II True Wireless Sport/McLaren EarPods around 18 months and they were working perfectly fine and couldn’t really fault them. However a couple of months, the batteries in both pods began to dramatically deteriorate, with one barely last a little over an hour before there being no power left. I contacted Klipsch and after 2 months, they provided me a free replacement and didn’t ask for the original pair back, so I was completely satisfied. However after only a week, I now have a completely new problem with this new set! So unless I can fix the issue myself, which I’m having no luck with so far, I’m gonna have to contact them yet again and spend god knows how many days, weeks or months trying to get it sorted yet again! I don’t think I’ll be buying another product from Klipsch if they can go faulty even after just a week, let alone 18 months! The main reason I went with EarPods from Klipsch was because of there partnership with the McLaren F1 team and McLaren are my favourite team, so I thought if they have trust in there products, I can trust there products. I have no trust remaining!

Bought two Klipsch The Three (type I) a couple of years ago, although very good looking and presented with a neo-retro design quite flattering and a high build quality, when it comes to software and connections, that is where things start to go awry. For instance the promise of a seamless wireless audio network never worked correctly or maybe once, in addition we had to acquire a very "cheap" piece of software, DTS Play-Fi, supposedly helping you to get your tabletops stereo systems communicating on a single dedicated network or even just trying to stream from a PC to them, it never worked well at all; definetely when it comes to software, hardware manufacters do not get it most of the time... Regarding Bluetooth, same problems on and on with the almost impossibility to connect a smartphone to just on tabletop ! I really regreted those acquisitions and should have a gone to big names instead, at least they do deliver quality connectivity !