Excellent
383 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
100% Women-owned and operated Handcraft Gallery and Gift Store, since 1997. Now located at 18 West Broad Street Richmond, VA 23220!
Quirks Handcrafted Goods & Unique Gifts (kinksandquirks.com) has 383 customer reviews on Rated Honest, with an average rating of 4.8 out of 5.
383 approved reviews, newest moderated first
Signe Van S.
Posted
Great customer service. Very responsive. The Laliblue necklace I received was well worth the wait. Adorable, well made, and high quality! Can't wait to wear it and will definitely order more through this company.
ryan
Posted
Amazing company with the best team! Communication is really great and the shop is awesome!
Juan C.
Posted
Très rapide et bonne qualité, merci QUIRKS
customer
Posted
Repeat purchase. Great merchandise and value.
Elizabeth D.
Posted
I purchased 2 items on pre-order. Both arrived sooner than expected.
Sharon A.
Posted
The Lori Mitchell figures never disappoint. I have been buying them for years. Too cute and well made to pass up.
CINDY S.
Posted
Items were awesome.
Response from Quirks Handcrafted Goods & Unique Gifts· Apr 13, 2026
Hi Cindy, I’m sorry to hear you’re disappointed and that you published a negative review of our small business on trustpilot. I do want to clarify the timeline for accuracy. Your order was fulfilled in multiple shipments due to a manufacturer delay on one of the items. Three pieces were delivered on March 23, and the final piece was delivered on April 7. We also responded to your emails on March 27 and April 1 with updates explaining the delay and expected timing. (Please check your spam folder.) As noted at the time of purchase, these were pre-order items. All pieces shipped within 24 hours of arriving to our warehouse, in full accordance with our stated policies. Your review is especially disappointing to see, as we are your local stockist and take a great deal of pride in representing Lori Mitchell’s line. She is a friend and neighbor to us as well, and we genuinely care about delivering a great experience with her pieces. We work hard to communicate clearly and ship as quickly as possible once inventory arrives. If you have any further questions, I’m always happy to help. Jenn
Trish
Posted
I have been a Quirks customer for some time. I primarily order Lori Mitchell products. The prices are competitive. I receive bonus points with all my orders which can go toward future purchases. My merchandise is mailed and received in a timely manner. It’s all a win.
Response from Quirks Handcrafted Goods & Unique Gifts· Apr 13, 2026
Thank you, Trish we appreciate your business and that you took the time to write this excellent review!
