KinektdesignReviews of kinektdesign.com

I wish I could give them 0 stars. I have owned a gear ring from them for many, many years. When I purchased, it came with a lifetime guarantee, which unfortunately has come in handy many times as it’s lost 8 gears during the last 10 years. I have been in contact with them over the last day since once again my ring is broken and let me tell you, they are the rudest, most incompetent company I have EVER dealt with. They were extremely out of line with me, even to go as far as calling me names. I too am a small business owner and I would never dare speak to any of my customers the way I was spoken to. Don’t waste your money, their stuff might look cool but it’s nothing but a piece of crap and their owner is loser.

Please watch this company - they are disgusting scam artists. Purchased 2 gear rings and completed measurements and ordered as per their advice. Rings arrived and were too small. Paid the postage to ship back to America as they agree to replace for next size. Next size came and both rings are miles too big. I emailed them again to Andy who eventually answered and said no problems if I return they will refund. I paid the postage and contacted again on web chat for a phone number and have been speaking to someone who is just disgusting now saying they won’t refund as I purchased in the sale! They were not in the sale! Absolutely disgusting company

no issues with the purchased products so far but the owner is rude, egotistic and no sense of good customer service at all. you'd be surprised how a frigging piece of work he is!

I was gifted a gear ring for Chrismas about 5 years ago. The ring is super cool and I loved it. About a year later, the side came loose and I returned it for repair. All went smoothly. About another year went by and the same problem, along with 2 gears that had fallen off and were lost. I tucked the ring in a drawer and had pretty much forgotten about it because covid was in full swing and I had much bigger problems. I ran across it the other day and emailed to get another return authorization for repair. I got a response from Glen, the designer/founder that I should just buy a new one at a discount. I replied why that was necessary because of the lifetime warranty and here's his response: Brian, The lifetime warranty policy was meant to cover manufacturer's defect not everyday use. Some customers were abusing the policy. And then we lost our bench jeweler this past year, so decided it was time to update it to a one year policy which is appropriate considering I know I didn't sell you a defective product. You've had a Gear Ring and hopefully enjoyed. If you'd like a new one, I'd be happy to sell you a replacement. If you don't want one, don't buy one. The choice is yours. - Glen Designing inventor + founding owner Kinekt Design / kinektdesign.com I will not be replacing it, even with a discount. The last line of the email was particularly infuriating from a customer service standpoint. I had been careful with the ring after the first repair and it happened again, so why would I buy another to have it break again? And then be told to just buy another?

My partner has had the ring I got him for 4 years now...it still works and looks lovely.

We ordered and paid for the time machine clock in December 2021. Still hadn't received it in Jan/Feb. Followed up multiple times and then told one had been returned and despite having paid for delivery was asked to pay another $65. Clock eventually turned up and hasn't worked properly from day one. We have been in constant contact with Glen who has over promised and under delivered. We sent the clock back from NZ to USA at a cost of $200NZ. We have the emails to say that he agreed to pay half the courier fee and he hasn't. We have asked for our money back which he had agreed to and now he is going back on that promise too. Feel really ripped off snd cheated as we are over $1,200NZ out of pocket with nothing to show for it.

I bought a Kinekt Tag and they sent the wrong size. When I contacted them, they quickly sent out the correct one and "kindly" asked me to return the wrong one, saying they would reimburse me. I did so ... and now they're ignoring my emails, so I'm out of pocket because I was nice enough to help them. The stuff they sell is OK, but don't trust the spin about the company - they might be a "family business", but they're not nice people, do not trust them.

Product is awesome... The customer service, not I bought a gear ring in may, didn't fit. Sent it back and ordered a new. So far so good. I sent my wrong size back in may (from Denmark) It is now late July and my package has still not arrived back to kinekt. On june 21th i contact kinekt and recive this message : Thanks for checking in with us again and I know this situation is a bit frustrating (etc) So, let me suggest this. Let's wait until this week and see if your package shows up to us. If you don't hear from us next week, please email us again and let us know. Were you looking to do an Exchange or Return? Kind regards, Rachel - Kinekt Design Team I responded We can definitely wait another week. Now fast forward to July 7th : i remind them that i have now waited more than that week out and i am reaching out as we agreed upon. Mr. Andy is not really that stoked about me reaching out. And tell me to wait further. I tell him Hello Andy. I do know how to read. I see the link. But as i just pointed out - i contacted customer service and your colleague suggested we waited to the end of that week - and if it didn't show up - try to find a solution. I'm referring to the mail from the 21st last month. The mail is right here (Screenshot) Now the narrative have changed Hi again; you are correct; we wrote that, thinking the tracker might update and or get the package. I hope this makes sense. Best, Andy - Kinekt Design Team Me: I do not think at all that is what you implied the other day. Despite the language barrier. Just to be sure. You won't call the post company ? I can't do anything from Denmark -- Hi again. No worries. I will call the local post office and ask about the tracker. Best, Andy - Kinekt Design Team About a week later on the 18th, July i email them Hello. WHat did the post office say about the package Andy responds: Hi again; i did go to the local post office and gave them the tracker; they said they will do an inquiry and get back to me... today is sunday , so i do not have any updates from it at the moment --- Granted, i dont live in the us. English is not my first language - clearly. But , i am having difficulty believing that every day from July 10th - July 18th - and then again up until today where i contacted again with this message It is no longer Sunday. What's going on? Why can I not get any money back. i stand on the fact you for more than a month ago said "lets wait and see this week out" or something like that. I am aware that you them later said "what i ment was ... Let's wait and see the rest of the week and then after that .... Just wait some more" I do not believe that that was what was implied Further more - i asked you a question about respons from the post ! You said it was Sunday. True. But in my defence. It has been 10 days now - without any response from you. It has not been Sunday for the past 10 days. I have now waited for my money back since may. I do not think this is fair in any way shape or form and hope we can work this out Now! ---- again - i love the product. I do. But i do think that customer service have over complicated this.