Kiehl'sReviews of kiehls.com

Really good customer service, they’re very helpful and care about each customer. They listen and give you exactly what you want when you explain specifically. They even give out a couple of testers to try at home for specific things, which is very professional.

Kiehl Australia provides the worst customer service ever. They said the order will be shipped in 2 days but finally I got it after 18 days after many emails and calls to customer service. The lady name Khloe should really think about quitting her job or seeking better trainning. One week after my order, I called and asked if she could cancel my order as it took too long. She said OK, she cancelled it so I went to buy new products at Kiehl store in Melbourne central. One week later, she emailled me she couldn’t cancel it and the product has been just shipped. I feel like they were forcing me to take that order. The worst thing is she NEVER EVER APOLOGIZE to me for all bad experiences that i have. If she just admit all troubles i got were caused by their unqualified staff, and say sorry for that I would not write this review and continute using their products. But now I will never buy and use any Kiehl’s products for sure.

HORRIBLE customer service. I have tried FIVE times to write a review on their website, and each time it's been rejected, claiming that it did not meet their "guidelines". God forbid I give an honest, detailed review that a product gave me bumps on my skin!!! Each review I tried to make sound nicer than the last, and in the most recent one, it hardly sounds like I'm criticizing the product at all. But here it is for all to see. KIEHL'S constantly discontinues products. I (along with numerous other ladies, whose reviews somehow made it up) was a long time customer, and was a big fan of the Clearly Corrective Purifying Cleanser. Kiehl's decided to suddenly discontinue it without warning, and "replace" it with an exfoliator. WHO WANTS TO EXFOLIATE EVERY NIGHT?! Well, I gave in and paid the big bucks to try it, and it is AWFUL. Not at all like the previous product. Like I mentioned, it gave me bumps, and my skin feels anything but clean afterward. It leaves a film. The product has received numerous poor reviews, begging for them to bring back the original. I guess they are afraid that the truth will get out, so they are blocking any more similar reviews, such as my own. I will stop shopping Kiehl's from now on. I'm sick of them discontinuing items that I love, and further disgusted that they refuse to post anything but a glowing review on their website.

My partner ordered me some products online two month ago. The money was taken from his account and the products have still not arrived. We have exchanged multiple emails and phone calls with Kiehls Australia and we will take legal action if this is required to get our money back. Terrible customer service! Every time they promise the products will arrive and nothing happens. Never will I purchase any Kiehls products again.

When it comes to their customer service, they are soooo bad at it. I have bought couple of things from Kiehl's. The most recent one, I have some allergic against it. My skin went red and irritated. I contacted them, got transfered to Loreal ( which is Kiehl's main company) customer service. After telling me to fill in a long survey for their improvement purposes. They totally ignored me, never solve my return require. I tried to email Kiehl's services again. No answers. I am now stuck with a product I can't use, don't dare to give to any friends or relatives to try on. Wasted neary £50. Be aware. They seem to think one person opinion couldn't do much to their company so why cares.

If I could give zero I would. Item arrived poorly packaged, damaged and leaking. I emailed - not response after a few days - then called and was asked to email. I resent and still no response after a week. NEVER AGAIN!!!!

1week ago placed an order. Recieved nothing since still. No dispatch email. Nothing. But quick to take my money. I emailed customer service and it bounced back. Will be going to the UK consumer law with this. Pardon my language but f**ing disgrace.

Terrible experience, I won't buy here EVER AGAIN. Placed an order over the phone, they charged my card, and when I contacted them to get the tracking number, Customer Service told me they couldn't find any information about my order. I started a dispute with my financial institution because Kiehl's is not interested in solving this - they charged me for nothing and apparently they're OK with this.