Kiehl'sReviews of kiehls.com

Haven't received my order. Kiehl's: "Unfortunately we are unable to contact Australia Post on your behalf as it is our company policy" ……… policy? really? Unbelievable!! Increasing product prices, worse and worse customer service quality. They think they have no responsibility at all for their customer's order. Thank you for your lesson.

Worst Customer Service Ever I have been use Kiehl's for the past 10 years. I used to get them only in the stores, but this past year I have relocated to a town where there is no Kiehl's stores, so I have to do online orders. I have never encountered any issues with Kiehl's until my nost recent online order. They do not care about their customers at all. I do love the brand but unfortunately, I have to take my business elsewhere because I had the most disappointing experience with the customer service. The low rating has said it all. With this kind of service, I do not see a big future for Kiehl's. I wish you all the best. And my last recommendation: DO NOT BUY KIEHL'S, the customer service will make you mad, affect your mood, not worth it at all.

I was looking for a serum to treat dark baggy eyes, and several products from other brands only offered hydration, not a solution for the pigmentation factor. After getting a recommendation based on my skin from one of their store agents, I ended up buying the Powerful-Strength Dark Circle Reducing Vitamin C Eye Serum, which in less than 20 days gave my skin a significant change. Yes, it's quite expensive and I'm not giving it 5 stars as the product caused a mild irritation on my eyelids (I found out after checking Sephora's site that it shouldn't be used on eyelids)

Bijna niet in contact te komen met klantenservice. Alleen franstalig. Dan uiteindelijk Nederlandse aan de lijn zou binnen 30 min terug gebeld worden voor advies. Een dag verder niks gehoord. Ondertussen voor de meeste producten een allergie en niemand die advies geeft. Personeel in de winkel niet kundig. Geeft testers mee om te helpen. Maar deskundigheid ver te zoeken. Probeer eens dit probeer eens dat. Zijn geen oplossingen. Ben dan ook totaal mijn vertrouwen verloren in het merk Kiehls. En inderdaad de beloofde kado’s worden bij de bestelling niet meegestuurd, en nooit nagestuurd!!!

According to the website, fast delivery 2 days for 10 euros. Paid. After four days, the package is somewhere on the way, probably will be delivered after a week or ... The delivery date is uncertain. No customer support. Just some useless replies on the website, as unlikely as delivery. Scam, clear as blue sky. Worth a complaint to the Consumer Bureau, which will happen. Too bad, you have good products, but you don't know how to sell them.

I recently made an order to Kiehl's Canada for a product that I like using. After paying the expected but somewhat exorbitant price (which I accept), my order was noted to be "expedited" shipping (Kiehl's words, not mine). Three days later, I got an e-mail saying my order is being prepared. 10 days later, no order. I reached out by e-mail and got no response. I called multiple times and received recorded messages or was disconnected. Never could speak to a person. One of the messages said essentially that Kiehl's is having some issues with their warehouse deliveries and that we are all out of luck. I wrote again, noting that this was unacceptable and I will be suing. Of course, the delivery came 2 days later, about 3-4 weeks after the date of the order. Kiehl's then asked for a review and I gave a poor but honest one (as above). I received an e-mail saying that Kiehl's moderated my review. In corporate speak, this means my review was removed. This, in essence, is the current corporate world. Charge a fortune for a product or service. Make a promise. Do not follow through. Ask for a review but then only accept positive reviews. There should be laws that force companies to publish all reviews, good and bad. Anything less is dishonest. In any event, be aware that with Kiehl's, you can be sure the bad reviews on its site have been "moderated" (i.e. deleted) and you should discount accordingly. Shame.

Ordered online on May 29 but delivered on June 22. Called numerous times but no response. Wrote review and they moderated it.

I purchased some product, and it's being delivered to a different address than the one listed in my account. The team won't change or cancel the order. They said I have to work it out with the delivery company. Well, I tried to go into UPS to reroute the package and I can't even send it to a UPS access point because UPS is saying the vendor hasn't allowed for changes. The only thing I can do is leave a notee on it from a pre-selected list of options like "leave with receptionist" or "leave in mailroom."