Kia Motors AmericaReviews of kia.com

They claim that it is normal for a car to burn oil. When you try to make do on their sham of a warranty you get to play a dance between the dealer and the manufacturer and neither one will fix the problem.

I am beyond disappointed with Kia’s handling of this situation. We leased a brand-new Kia EV9, and within just 4 days and 256 miles, the vehicle completely died while we were driving on the freeway. The failure happened suddenly and created an extremely dangerous situation. My children were in the car, and we were fortunate that the outcome was not far worse. After an experience like that, I no longer feel safe or confident in Kia vehicles. The EV9 has now been sitting in the shop for 3 weeks, and we were recently told it may take up to 120 days to receive a replacement vehicle. Despite the seriousness of the breakdown and the fact that this was a leased vehicle we only had for 4 days, Kia has refused to offer any assistance with the monthly payment, even though we have been without use of the car for weeks through absolutely no fault of our own. What is most frustrating is the complete lack of effort to make this right for us as customers after such a serious safety issue. This was not a minor inconvenience — this was a brand-new leased vehicle failing on the freeway with our family inside, and yet there has been no urgency, no meaningful goodwill, and no support with the lease payments we are still expected to make. I expected far better customer care, accountability, and concern for customer safety from Kia.

If I could give a no star rating, I would. This website is absolutely unusable. Signing in is a truely impossible task. When you click "vehicle dashboard" it just gives you and endless spinning circle. Don't waste your time with this website. It doesn't work. And signing in is a nightmare.

BUYER BE AWARE..STAY AWAY FROM THIS DEALERSHIP.. This is the worst service I have ever received. They want to charge $269.00???? for walking into the door on a so-called diagnostic fee? Even if the repair is only $100??? I Bought a brand new Kia Forte 5 in 2015. In 2025 June my engine broke down and they replaced it with less than 85,000 miles on it. Since then I have had all kinds of issues with elected systems. The gas gauge says the gas is empty when I just filled it up. The engine light goes off and on periodically, yesterday my air bag light came on and off. 2 YEARS AGO I TOOK IT CERRIOTS FOR AN OIL CHANGE, BUT COULD NOT PICK UP CAR ON A FRIDAY SO ON THE FOLLOWING MONDAY I PICKED IT AND NOTICED MY SEEMED LOW I CHECKED MY MILEAGE AND SOMEONE HAD DRIVEN MY CAR BEWEEN 50-100 MILES. TALKED TO MANGER AND AGREED TO A FEW OIL CHANGES STILL NOT DONE...I Should have made a police report. Today service manager Eli was rude and wanted to change close to $ 900 to diagnose Engine light, air bag light, and gas light??? I was told 8 months ago when they changed the engine that there was a 1 year warranty, along with the extended 150,000 mile or 15 years from Kia because of all the issues they have had with the engine. I wish I never bought a Kia. They look nice, but everything is cheap. I have a 2011 chevy Equinox with over 200,000 with less issues then kia.

We purchased a 2022 PHEV Sorento with high hopes of an incredible family SUV two years ago. They promised an amazing Certified Used Warranty, but the follow through has been horrendous customer service. Both Kia locations have been completely lax about our concerns for weak retracting seatbelts. We’ve driven in other KIA vehicles without issue but are continuously concerned for our children lacking seatbelt safety in our own vehicle. Every issue we’ve had has conveniently not been covered by warranty and their services are insanely expensive. Even their promise for a PAID rental when getting a long term repair or warranty covered service has never worked out. I absolutely LOVE the look of the Kia Carnival but refuse to continue to be a Kia customer, so we will most likely be selling our Sorento. So very disappointed.

I purchased a new 2021 Kia Sportage that began experiencing electrical issues during its second year of ownership. I made numerous service visits, but the dealership only applied temporary fixes and never resolved the root cause. Even after an engineer evaluated the vehicle, the issue remained unresolved. The vehicle was briefly considered under lemon law review but was removed after additional temporary repairs. I opened multiple cases with Kia Customer Service, all of which were closed without a lasting solution. I am now being told that due to mileage, no further assistance can be provided, despite the fact that the mileage accumulated while the vehicle continued to be driven with unresolved defects. I am still expected to continue making payments on a vehicle that has not been properly repaired. Based on this experience, I cannot recommend Kia due to their handling of repeated defects and lack of effective customer resolution. And finally I had to leave that ca in the dealership at Garbo almost done paying it and getting another car.

Such a bad experience with the Kia Covina dealer. We’ve bought multiple new vehicles there and one of our brand new vans just stopped working. Covina Kia couldn’t figure out what was wrong and just left our vehicle sitting there for a week. They had no resolution and then demanded we leave and refused us service. They called the cops too and made a whole scene about it. We called Corporate and they were useless. They apologized but said there was nothing they could do about it. Mindblown about how unprofessional, incompetent, and deceptive Kia has been.

Purchased a 2022 Kia Sorento in 2022 with very low mileage. Wanted zero mileage but COVID created difficulties finding cars. Transmission went out one year later followed by multiple other problems including several fuel injectors, electrical issues, more fuel injectors, thermostat malfunctioning etc. Vehicle in shop a total of 60 days in 18 month period. Because I was not the original owner even though car was basically new at time of purchase, Kia would not honor lemon law otherwise I would have qualified. I worked very hard to pay car off in 2 1/2 years hoping to get another 8 years free of car payments but that was not the case. Car joy safe or reliable with problem after problem only to worry about what the next three years would bring. Limited warranty expiring at 60,000 which covered all but transmission replacement covered under a recall. Had to get rid of it at 53,000 and now have a $30k car loan again which should never have been. Beware purchasing from Kia, I submitted all of the paperwork to file for lemon law they requested ( ton of paperwork and time) and they denied it immediately. Not sure why I had to submit any paperwork since all work on car was done at a Kia dealership they had access to. This car was not safe and Kia did not make this right.