Poor
1,510 reviews
K HealthHonesty, pricing, process and quality scores appear once 5 customers have rated them.
K Health is the first health app to offer personalized healthcare based on your symptoms and real people like you. Chat with a doctor, get diagnosis and treatment—no insurance required.
K Health (khealth.ai) has 1,510 customer reviews on Rated Honest, with an average rating of 2.6 out of 5.
1,510 approved reviews, newest moderated first
Jessi K.
Posted
The visit was quick, concise, and absolutely got the job done. I appreciated the help on a day I couldn’t get to the clinic in person.
Response from K Health· Mar 11, 2025
We're thrilled you had such a positive and speedy experience! Our care team is dedicated to providing quick and effective assistance! Thank you for choosing K Health.
Crissy L.
Posted
It's wonderful to have this service provided. Response time was quick. Questions were answered.
Response from K Health· Mar 5, 2025
We're so glad to hear you appreciate the service and found our response time quick and helpful! We strive to provide efficient and effective care, and your positive feedback means a lot to us. Thank you for choosing K Health!
LAURA H.
Posted
Easy to access, very convenient way to access basic medical care, doctor was pleasant, process was smooth and efficient.
Response from K Health· Mar 5, 2025
We're delighted to hear you had such a positive experience! We strive to make accessing quality medical care as easy and convenient as possible. Thank you for choosing K Health, and we appreciate your feedback!
Lisa J.
Posted
I needed help at 8pm. I was able to download the app, sign up, be contacted by a physician, describe my symptoms, upload a photo, have a prescription sent to my preferred pharmacy.
Response from K Health· Mar 5, 2025
We're really happy to hear that you were able to quickly access care through our K Health app and get the help you needed. We appreciate you sharing your experience & hope you are feeling better!
Kimberly D.
Posted
Prompt guidance and availability. Very good people skills. Will continue to use. Only 4 stars because a lot of what the Dr sent were copied and pasted articles, which I feel like is very impersonal versus saying hey, read up on these articles to learn more. I get they are busy though, so that’s probably why.
Response from K Health· Mar 5, 2025
Thank you for the kind words! We're delighted to hear about your positive patient experience. We appreciate your continued support & would love any feedback on how we can make your next visit 5-stars!
Bertrina Pascascio I.
Posted
She was nice, understanding, and helpful!
Response from K Health· Mar 5, 2025
We are so glad to hear you had such a positive experience! Thank you for choosing K Health and we hope you are feeling better!
CRL L.
Posted
From the time I started inputting my info to the time that the pharmacy received my Rx, five hours had passed, the pharmacy closed, and my UTI raged on without treatment until the next day, which was too late. By then, it was worse and after five days of treatment, there was no improvement, and I had to go in. On the day of the K Health virtual visit, I had called the pharmacy to see if they received the Rx. They hadn’t. I contacted the help on the K Health app and they told me there had been a glitch and the Rx had not been sent after my visit.
Response from K Health· Mar 5, 2025
We are so sorry to hear about your experience with the delayed prescription and the impact it had on your health. This is certainly not the experience we want for our patients. We understand that a five-hour delay, especially for a condition like a UTI, is unacceptable. We are investigating what caused the glitch that prevented your prescription from being sent promptly and are working to implement measures to prevent this from happening again. We regret that you had to wait until the next day for treatment and that your condition worsened as a result. We also apologize for the inconvenience of having to go in for an in-person visit after the virtual consultation. We value your feedback and are committed to improving our services. We appreciate you bringing this issue to our attention. If you would like to discuss this further, please don't hesitate to contact us directly at [email protected].
Traci E.
Posted
First time ever using K Health and it was a great service and the doctor that was assisting me was very concerned and very helpful and knowledgeable about my symptoms.
Response from K Health· Mar 5, 2025
That's fantastic! We're so glad to hear you had such a positive first experience with K Health; we aim to make healthcare affordable and accessible. Thank you for choosing K Health and we hope you will consider us again in the future!
