KeychronReviews of keychron.com

Received my $300 keyboard and after maybe 6 hours of use over 6 days, my spacebar was sticking. I chatted to the live chat for support, provided videos and pictures. Was asked to submit an email ticket which I did, was promised a response within 24 hours. It's now been over 6 full days with ZERO response from anyone. I re-engaged with the chat online and submitted a ticket through their website. Still ZERO response.

When an RGB LED on my brand new K1 keyboard stopped working, Keychron got me the replacement part I needed in a reasonable time frame. So on top of being awesome keyboards, I am solidly confident in their customer support as well. Customer for life!

I ordered and paid a keyboard, buy the order was never confirmed, and I expect that my ordered keyboard will never arrive. The website suggest these are high-quality keyboards, but I think its mostly marketing and more of scam. I try to login to the website to file my complaint, but they use a very difficult 2-factor authentication mechanisme that makes it impossible to login, i.e. 60 seconds time-out for confirming it's my phone, but message is only send after minutes. Also e-mail to reset my password does never arrove.

I came here to have a moan but it seems like a lot already did. Wish I had checked first. I bought the low profile version because I was coming from a laptop. I've had it about a year. Pros: Keyboard is nicely designed, heavy, sturdy, looks good. Good software and features. Keycaps have lasted and keys have a nice feel while typing. Cons: Quality. 2 of the keycaps had manufacturing defects affecting the stencil. There is no support. Emails bounced, although somehow I did get replacement keycaps in the post. I don't know how. The switches are not reliable. I have a few that regularly miss, or double type. No support. I've moved these faulty switches to random F keys that I don't use. Overall, I like it, but there needs to be either better quality or better support. Preferably both.

My K5 Ultra 8K stopped working over wired USB less than a week after delivery. I sent Keychron a video of the failure, Linux logs and Windows error output showing the keyboard failing to enumerate, and confirmed the same failure in BIOS. I had already done factory resets, a firmware update, and tested multiple cables, ports, and computers. The hardware was clearly defective. Keychron still kept asking me to repeat diagnostics I had already documented. When they finally approved the return, they refused to send a shipping label and made me pay for shipping myself. They promised in writing to reimburse up to $15 by PayPal once the package arrived. UPS confirmed delivery on September 11. The $125.63 purchase price was refunded. The $15 never came. Instead I got the runaround: 1. "5-7 business days," which passed. 2. "1-3 more business days," which passed. 3. "The payment was successfully sent." It wasn't in my PayPal. 4. "It's pending, you need to log in and claim it," with a screenshot as proof. That screenshot showed the payment went to the wrong email address, not the one I gave them and they had confirmed in writing. There was nothing for me to claim. $15 is small, but that is the point. A company that makes you prove a defect three times, makes you pay to return it, and then stalls on a written promise makes returns miserable enough that many customers will give up. Do not buy from this company if you need any kind of warranty or support you buy from Keychron, save every email and screenshot.

The key switch started acting strangely, but they were very kind, helpful, and thorough in their support.

The customer support person that helped me was extremely patient and the most helpful support I've received on inquiries similar to this. I feel comfortable reaching out to them for anything that I may need and knowing they'll try their best to help me out.

I lost my two key caps from my keyboard, Keychron did their best in finding the missing ones in their warehouse as a replacement. I just had to pay the shipping fee, and my keyboard looks great again.