KeyBankReviews of key.com

I have been with Keybank for over 20 years. I never had a problem they didn't respond to quickly and fix.

Nightmare trying to report account fraud,

WORST! They never pick up. Just want to change my password. Tried to do it through the website - processing error. Tried calling --- every time I'm put on hold indefinitely. Waited up to an hour last week, still couldn't get through. RIDICULOUS. EDIT: They finally fixed it after an hour and a half on hold. Issue could have been fixed with ONE LINE of HTML on website - "Change user ID if you have not logged in since XX/XX/2021" - Get a junior developer stat!

So key bank decides to close my checking acct. And sends me no notification and then when my tax return is direct deposit they dont contact me , they dont figure they should put it in my savings account that was opened the same time. They send it back so i get to wait another month mabey 2 to recieve a check.

I have had my investments and worked with a financial advisor with affiliate Key Investment Services for several years. Until recently when the financial markets have taken large downturns because of the pandemic and Russia's invassion of the Ukraine, my investments have done very well and I have yet to be charged a fee. I have also found the customer service in general to be very good and my financial advisors to be very competent and easy to work with.

Went into my local branch the lady behind the counter was very rude made a racist comment towards me and refused to help me. I was being very polite asked her why she was upset. Threw my card and money at me and asked me to leave. Called corporate they were no help seeing that branch closed my personal and businsss account.

Update: Recently had issues with a purchase, which required me to contact customer service many times (both Keybank and another company). Customer service with Keybank has been great. I've talked to multiple people over a short period of time. They all were very friendly and helpful with my issue. I'm surprised with all of the bad reviews. I've been with Keybank for years now and I've had a great experience with them. Amazing customer service and I rarely have problems with them. The only downside is that there's no Keybank locations where I live, but it still works well online for me.

I have had a positive experience with using a feature offered by key bank. Being able to lock or unlock my debit card has been most helpful. I really appreciate this feature because it gives me more control of my money. Thank you key bank!