KeurigReviews of keurig.com

Absolutely horrible customer service! I purchased 2 coffee makers from this company both of which broke conveniently only a few moths after thier year warranty for no reason other than the motor burning out. Nothing besides a $25 discount was offered to me. After spending over $500 on thier machines I expected more to be done when they both only lasted a little over a year

very difficult to contact them except by phone - the contact form on their website consistently gets an error when you try to submit. I haven't found live chat available, but I am usually checking on weekends. I can't find how to leave a product review. I wanted to let people know that if they purchase the Hyper chiller you MUST have room in your freezer to store it upright as it has holes in the top presumably for drinking from.

Bought a k920 at bed bath and beyond. First unit failed at about 8 months, keurig sent a replacement, that one failed at about 10 months, keurig sent another replacement. That one failed after 14 months so it’s out of warranty. So Keurig will not replace but offered me a deep discount on same model I think $127.00 I told the gentleman that the keurig company really does not deliver quality product so I declined. At this point I really think its time to go buy quality, I really regret purchasing the keurig to begin with I just kept hoping the next one would be better well they just are not. I will never recommend to anyone to purchase anything from keurig as the quality just is not there. I wish I could give a good review but I just cannot. Will go to Bunn to get quality. Please don’t waste your hard earned money. Good luck.

They have the worst customer service ever (even worse than Yahoo customer service)! All representatives speak a broken English but worse, I had their coffee pod explode and mess up the machine. I called them and after explaining in detail to the first rep, he said he was transferring me to another level that would help me. The least they could have done was to send me a coupon for a new box of pods. This second customer service asked me what happened and I told her that I explained everything to the first guy who wrote a report that she had. Nevertheless, she wanted me to repeat what happened. Then asked for the information on the box which I understood was necessary and then told me I would be receiving an email with instructions what to do. The following is the email I received from them. You won't believe it: Please follow the steps below: 1. Provide Beverage Information and Attach Pictures: Please reply to this email and attach clear pictures of the issue you encountered. Include the following details: Purchase place and approximate purchase date Box count (e.g., 12 count, 16 count, etc.) Specific brand and name of pods (e.g., Green Mountain/Nantucket Blend) Best Used By Date (e.g., 10 Jan 2020) All codes printed on the bottom of the box or bag or etched on the pod (e.g., LA 00:17 PL087 9019) Etched pod information may be easier to view if run over with a pen or pencil. Pod manufacturer listed on the bottom of the pod (numbers, letters, or both) Serial number of your brewer 2. Return The Beverage: To complete our investigation, we kindly ask you to return the beverage to us. Please include your shipping address in your email reply. Once received we will issue you a UPS shipping label via email. Simply print and attach the label to the package and drop it off at any UPS location. If you have any questions, please feel free to include them in your email reply. We are here to help! You may also reach us at 866-901-2739. We are available 7 days a week, 7am to 10pm EST. Sincerely, Salome Keurig Consumer Care

I can't rate the product because I never received the product. Waited almost two weeks for product to be delivered. Finally, contacted customer service only to find that my order had never been processed!! I was told to place the order again. What terrible customer service. I did not waste my time in re-ordering.

No American speaking person on their customer service number. The people are not experienced in the product at all. They read from a script and drive you crazy. Another company trying to push after purchase people down on the totem pole. Man I sure wish one company would change that.

Doesn't matter what unit you purchase. They all have short lifespans. The warranty means nothing as there is no customer service or support from them at all. You can't contact them and speak to a real person. Tried calling and email with no response. Multiple times for an entire month. They do not back up their warranty. So if you have any issues with your unit. Your only option is to throw it away and buy a new one. Convenience is not worth the price. There is no value. It's not a matter of if you run into issues with your unit. It's when.

Have an older maker which still works but bought 2 of the newer ones, 1 for office and 1 for home. Office failed in about a year, the other about 6 months. Next time I will save the box and return to walmart for store credit when it fails or I'll just by bunn or brevill