Average
310 reviews
KeraniqueHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Created by women for women, Keranique is dedicated to rejuvenating healthy hair growth through clinically proven solutions that strengthen hair follicles and create a foundation for ongoing growth.Unlike general hair care products, our formulas are specifically designed to work with women's unique hair needs. Our proprietary Keratin Amino Complex helps rebuild your hair from root to tip, giving you the confidence that comes from beautiful hair you can see, touch, and feel.Women who follow a complete Keranique routine see the most consistent results. Each product in our line is formulated to work synergistically, addressing hair health from multiple angles - from follicle to tip.
Keranique (keranique.com) has 310 customer reviews on Rated Honest, with an average rating of 3.0 out of 5.
Showing 130 reviews with 1 star · Clear filters
Karen M.
Posted
Didn’t help at all
Response from Keranique· Jul 1, 2026
Thank you for your feedback. We're sorry to hear about your experience. We’re unable to locate your account based on the information provided in this review. Please contact our Customer Care team with your order details so we can look into this and assist you further.
Rebekah
Posted
Horrible experience: ordered over a month ago and tracking number doesn’t work, emailed customer service with no response. Still haven’t received product but they’ve already charged my account.
Response from Keranique· Jul 1, 2026
Thank you for sharing your feedback, and we're sorry to hear about your experience with your order and tracking. We understand how frustrating delays and lack of communication can be, and we apologize for the inconvenience. As we’re unable to locate your account details from this review, we encourage you to contact our Customer Care team directly so we can investigate and help resolve this for you as quickly as possible.
E S.
Posted
My order was doubled and another product I didn't want was ordered because their online ordering is very confusing. I have reached out to them twice and have not received a response. And all I want was the original order I placed to continue to be honored but the other 2 charges cancelled. But the fact that no one has reached out at all doesn't give me hope for this product
Response from Keranique· Apr 1, 2026
Thank you for your feedback—we’re truly sorry to hear about your experience and understand how frustrating this must be. This is certainly not the experience we want for our customers, and we apologize for the confusion with the ordering process and the lack of follow-up to your previous inquiries. We’d really like the opportunity to make this right for you. Since we’re unable to locate your account from this review, please reach out to our Customer Support team directly so we can review your orders, ensure only your original order remains active, and take care of the additional charges right away. Your satisfaction is very important to us, and we’re here to help resolve this as quickly as possible.
Marguerite T.
Posted
They have a poor communication problem. I have tried to cancel my order and have never seen they have accepted it. I can't use their product due to heart issues and I did not know that ahead of time until I read the label when I received the product.
Response from Keranique· Mar 18, 2026
Thank you for your feedback, Marguerite—we’re very sorry to hear about your experience and appreciate you bringing this to our attention. We can confirm that your automatic shipment was successfully canceled on March 4, and a confirmation email was sent at that time. We understand how important clear communication is, and we sincerely apologize for any confusion this may have caused. We’re also very sorry to hear that you’re unable to use the product due to a health concern. Your safety and well-being are extremely important to us. As part of our 120-Day Money Back Guarantee, we have issued a full refund for your order. A separate confirmation email has been sent with the details, and you should see the refund reflected within the standard processing timeframe. Thank you again for your feedback, and we truly apologize for the inconvenience.
Lyn D.
Posted
I was asked to call customer service to clarify something about my order and what I got was my order canceled versus getting the problem answered. I was not satisfied.
Response from Keranique· Feb 20, 2026
We’re sorry your experience wasn’t as smooth as expected — we understand how frustrating that can be. Three orders were placed that day; one was declined but not canceled. We appreciate your patience and are happy to assist with any remaining questions at (888)237-4131.
Gina
Posted
I ordered this product and waited and waited for it to be delivered. I finally tracked the order and it said it was delivered then returned to sender saying it was undeliverable. Which is ridiculous because I've NEVER had a problem with deliveries coming to my house. And they never even notified me of this. They were going to keep the product and my money! Horrible business! I have just requested a full refund. Let's see if they give it to me. Updates to follow.
Response from Keranique· Feb 11, 2026
Thank you for sharing your experience. We completely understand how frustrating that situation must have been, especially after waiting for your order and then seeing it marked undeliverable. Once a package leaves our warehouse, it is in the carrier’s possession and we unfortunately do not have control over delivery decisions or routing. We’re not certain why the carrier marked your package as undeliverable, particularly if you’ve never had delivery issues at your address before. The returned package was received and scanned back into our warehouse on 2/9/2026, and your refund has been processed back to your original method of payment. Depending on your financial institution, it may take several business days to reflect. We truly regret the inconvenience this caused and appreciate you bringing it to our attention. If you would like assistance placing a new order or exploring alternative shipping options, our team would be glad to help.
Jordan T.
Posted
Received confirmation email on 12/30/2025 that my order had shipped. As of 1/20/2026 I still haven’t received the products. Sent an inquiry email to customer service on 1/15/2026 and so far it has been radio silence from Keranique. Very disappointing, highly doubt I’ll be reordering from this company.
Response from Keranique· Jan 21, 2026
We’re very sorry for the delay and for the frustration this caused. While your shipment experienced unexpected delays in transit, we’ve since confirmed that the package is now out for delivery. We understand how concerning it can be when an order takes longer than expected, especially when communication feels delayed. We appreciate you bringing this to our attention and apologize for the inconvenience. Our goal is always to ensure timely delivery and clear support, and we hope the arrival of your order helps restore your confidence in our service.
SHANNA S.
Posted
Read the fine print because that is where the issue lies, AND the second shipment was suppose to have been full size product and it was the small size. I am in no way not telling you not to try the product.
Response from Keranique· Jan 21, 2026
We’re sorry to hear about your frustration and appreciate you taking the time to share your feedback. After reviewing the account, we can confirm that the automatic shipment program was canceled online, and when you later contacted our Customer Care team, they reviewed the remaining balance and waived it as a courtesy so no further charges would occur. We strive to be transparent about our pricing and shipment schedule at the time of purchase, and we also offer a 120-day money-back guarantee to ensure customers can try our products with confidence. While we regret that this experience did not meet your expectations, we appreciate the opportunity to resolve the matter.
