Sandy
Posted
New batteries?
I also have a KD Smartchair that I love, it need replacement batteries, and it seems the company is out of business. Anyone have a lead on compatible batteries?
Average
225 reviews
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KD Smart Chair (kdsmartchair.com) has 225 customer reviews on Rated Honest, with an average rating of 3.8 out of 5.
Showing 28 reviews with 3 stars · Clear filters
Sandy
Posted
I also have a KD Smartchair that I love, it need replacement batteries, and it seems the company is out of business. Anyone have a lead on compatible batteries?
Rey V.
Posted
I have the kd smart folding wheelchair and the joystick stop working. I don't want to give up on it so I'm looking for someone who has a joystick controller that would want to sell for a reasonable price, if you do please contact me. Thank you
Kiki N.
Posted
ive had a kd smart chair before, and it worked great I repacked the joystick and it came in a timely matter, I ordered a new chair because my old one was so broken u from an accident I ordered it on agate 21st and I'm still waiting for shipment information apparently there is only one person(Lenny) working the customer service every time I contacted him I would always get the same response we will have your shipment information with in a week or so the last time I contacted him i didn't even get a reply email they're horrible when it comes to customer service and I can't even get refund because no one is responding, I'm surprised more people haven't taken legal action
Julius
Posted
It'll soon be a month and I'm yet to receive my order, a courtesy call from the vender would have been ok also.
Phillip S.
Posted
My order for a joystick took 6 month to receive it. Now been waiting for 3 months for batteries I ordered. Called many times and got no answer. Finally got a response after I left a nasty messege.
Joanna
Posted
My joystick came as scheduled, but my cup holder was a no show. What happened?
Steven S.
Posted
I love my KD Smart Chair, but it’s hard to access customer service. There is little communication after purchase and before delivery. Recently I purchased some replace parts: 4 arm covers and 1 cup holder. The arms arrived, but no sign of the cup holder. I’ve been trying to get the carrying case, but no response from company if it’s available or not.
Edwin P. B.
Posted
I bought smartchair in the philippines 9 months ago from far east medical equipment and supply. It broke down and the technician told me the charger and the battery are damaged. Where can I buy the damaged spare parts so I can replace it. Pls help me. Thanks for your immediate reply.
Response from KD Smart Chair· Jan 28, 2019
Hello Edwin, We are sorry for the problems you are having. We always recommend our customers to buy directly from KD Smart Chair. You can purchase replacement parts here - https://kdsmartchair.com/collections/parts Please contact us at [email protected] or call us at 877-827-6278 so we can make it right for you. Thanks KD Smart Chair