Kay JewelersReviews of kay.com

My mom bought an $600 opal ring for me in November 2022. She purchased the lifetime warranty on this ring. Within a few months the opal turned a hideous yellow color. I took it back to the store to have the opal replaced, and they inform me there is nothing they can do. Opals are not covered under the warranty. My mom not given a warning brochure or paper stating that this can happen to a ring purchased less than a year. I’ve simply worn the ring! Be careful with purchase from this company. They will not work with you at all!! Now I have a $600 piece of junk!!! Kay Jewelers do not seem to care about their customers.

35 days ago, I ordered a ring. it took me more than 30 days to make the decision to like or not like the color. well, I decided on a different color. but because it was 5 days outside of the return window and used a third-party service to pay for the ring, I was told there was nothing they could do to help me. I am not a rich person or live in a big house. Instead, I am a blue-collar citizen and live paycheck to paycheck, but I make it work. I thought that because it was such a huge decision, I would be able to get some help. The local store said I needed to contact the online department because the week before (day 28) I contemplated some more about the color and decided to change it up. I could not long get some help. I called and chatted and was transferred. I expressed that not every person proposes within 30 days, they basically told me that it was too bad and that I needed to eat the cost regardless. there was no return or exchange option, even if it was the exact same ring but a different color, the cost wouldn't have changed. also, I forgot to mention that within the first week of having the ring in my possession, the price dropped by over $400.

Love the ease of shopping online

Very pleased with the service and the items my husband has purchased at Kay's Jewelers. Mike at the Knightdale Kay's is very helpful. I loved the necklace he bought me for Christmas.

If you're going here to get anything repaired, you might want to reconsider. We went in to get the gem on my ring fixed as it had chipped. We've done this before (at a different store) with no problem. Problems started when our warranty had apparently disappeared into thin air. After looking for a few minutes, the clerk (Brittany, I think) assured us we could still get the repair done at no charge (see pic) while another asked if we wanted to get the ring replated as well. Since we were told we wouldn't be charged we said yes to both even though we were more concerned about the gem being fixed. Ring went off for repairs, easy. However a few days later we got a call from the workshop saying that they couldn't work on the ring due to no warranty being attached to it. Okay? So we called the store manager, she said she would call the service center and get back to us. Well, she never did. We had to go back into the store to ask what was going on. The whole conversation felt as though they couldn't be bothered with us, and we were just told that the store manager 'talked to service' (not from her own mouth) and they couldn't work on any part of the ring because they didn't do 'half services'. As in they can't replace the gem because they would need to do the replating and fix the prongs to do so (all of which is under our warranty they couldn't spend more than five minutes trying to help us find). Mind you, we only wanted the GEM fixed, not the replating. That was offered to us. Even though they said the gem was covered on the warranty, they refused to do repairs. We asked if they could just send the ring back with a new gem (not installed) and we got a 'eh' at best. At that point we just asked for the ring back, and said we would be contacting the next day with info on when it would come in. They've had our ring for about 2.5 weeks at this point by the way. We actually did get a call saying it would take 2-3 days to come in. Cool. Except four days went by with no call. I had to call on the fourth day to ask what was going on. The person who answered put me on hold for six minutes, saying she was going to talk to the same manger who had been 'helping' us this whole time. She cane back and said the ring was not coming until next week, days after we were told and no one called to even tell us. By this time I'm livid but, of course, it got more frustrating when we were on our way home and got a call that, go figure, the ring did come in and we could pick it up. Communication here is a joke. The cherry on top was that the same manager literally tried to sell us a new warranty for our 'fustrations' when we got there. None of this would have happened if our warranty had been found in the first place! They didn't even bother to call the previous store where we had gotten the work done before. They told us to like it wasn't even worth their time. So my ring is still broken and Kay's has lost my respect. Be wary if you shop here!

I go to Kay for most things and have for years. However, last year I went to Kay shortly after we got engaged and before we went on our trip so my fiance could get his ring size and so I could have a necklace repaired. They were supposed to replace the clasp and fix the chain. I paid $60 for this 10k necklace repair, and I suspected they did not replace the clasp because I had the same problem after wearing once. I hung it up in my jewelry box and didn't wear it again til yesterday, and the necklace broke again where the "repair" was done. I have had many rings resized and such through Kay. This was the first time I ever had a repair done. Never again. I could have almost replaced the necklace for the cost of the "repair" they poorly did. Unfortunately now it has been to long for me to do anything. Extremely disappointed. I'm sending it away to be scrapped at this point.

I bought a ring at Christmas. I wore it everyday. It wasn't a real expensive ring. But I still didn't expect for 3 stones to fall out before it was 3 months old. I won't shop here again. I have another ring which didn't cost as much from another vender. After 21/2 years it still has all it's stone and I wear it everyday. I'll go back to them. Kay jewelers is a rip off

2 weeks ago a purchased a wedding ring for myself I had lost mine. The person working that day was awesome great experience. I picked up my ring today different person and the rudeness the joy of picking my ring up went out the window. I felt like returning it. I spent to much money to be treated this way. I asked for a ring box and she acted like I ruined her day. Southaven, MS.