KawaiiMerch.comReviews of kawaiimerch.com

Im in USA. In the FAQ it said it’ll be 7-10 business days for USA. I ordered almost 3 weeks ago. Tracking didn’t update. When it finally did, it said it was sent back to the sender. I tried messaging them and calling and there’s no way I could get in contact with them. I would never order from this place again. I ordered a bookbag for like $90 and didn’t even come on time for school. I had to purchase my daughter another book bag. Also, I didn’t realize it was coming from China. It’s super over priced for something coming from China and has the worse customer service ever. I want my money back.

Update 8/17/23 Shortly after posting this review, I was contacted by kawaiimerch very quickly. They apologized for the inconvenience and gave me a full refund, which I greatly appreciate. I ordered a backpack from kawaiimerch for my son (KAW-S65CZP48CXSD). The backpack should have been here before the first day of school. Kawaiimerch provides a tracking number, but they do not disclose which carrier will be making the delivery. The backpack was tracked as "delivered". However, after checking my mailbox, front porch, with neighbors, and viewing ring footage, the package was never delivered to my house. So, the carrier, whoever that is, must have delivered it to a wrong address. The address I provided is 100% correct so I'm not sure why this happened. Needless to say, I had to go out and buy my son a different backpack for school. I have reached out twice to kawaii merch via support email and filled out the form on their page and I've heard nothing back. I'm extremely disappointed and feel like I should have just ordered from a more reliable source like Amazon or Target. I shouldn't have to pay for a backpack that I never received, and I should have received a response to my concern. I feel like I was robbed.

I bought some erasable pens and all as described. Delivered in 7 days. Over all not bed.

The kawaii sticky notes I ordered from KawaiiMerch.com are super cute and handy. They stick well and are perfect for adding reminders and cute touches to my planner. The only reason I'm not giving them five stars is that the adhesive could be a bit stronger. But overall, they're a great addition to my stationery collection.

Ordered a backpack for my daughter, and never recieved a email confirmation on my order from their website. Just like a lot of others who negativly reviewed this site, absolutely no communication from kawaiimerch.com. I tried calling (non working number), I emailed them and waited 8 days with no response, then I filled out a form on their website with "not receiving notifications" as they said to do and waited another week with no response. I believe it's hit-or-miss with this company....buyer beware. I disputed my payment

I have received my bottle last week and it’s amazing. I think my niece will be super happy.

Update: A few days after I posted this review, I heard from KawaiiMerch. They said they'd send the item AND refund the entire cost. I received the item. It's of good quality. They never addressed why they never answered my 3 emails or the request for refund I filed using their form on their website. I believe if I hadn't reviewed them on this site, I would never have received the item or a refund. I won't order from them again. On March 23rd, 2023, I placed an order and received a confirmation email. On May 8, I sent an email inquiring about my order to Support at the address on the website. I never heard from them. I sent another email on May 24. I never heard from them. On July 3, I filled out a form on their website requesting a refund. I haven't heard from them. I have never experienced anything like this. I am beyond frustrated.

Huh, delivery took long days, I was nervous if I would ever receive it, but the Cinnamoroll slippers arrived after 15 days. Support was unresponsive, they responded after 5 days with an apology saying they were having staffing issues now. Overall not bad, but support needs improvement.