KaseyaReviews of kaseya.com

They have taken over my Backupify subscription and increased the monthly subscription x5 without explanation. I have found it impossible to reason with them and have requested cancellation. They will no longer respond to me, just send me more bills. Very frustrating. I have never known anything like it. Try not to get involved with this company.

Kaseya has a troubling practice of auto-renewing products without proper consent and continuing to charge even after multiple cancellation requests. Attempts to obtain the contracts they claim were authorized have been unsuccessful. Their representatives seem focused solely on selling additional products rather than resolving existing issues, and overall support has been unhelpful. I would strongly recommend avoiding this vendor.

Kaseya is a genuine partner in our MSP, they go above and beyond to help and advance the business on every possible level. Kaseya is a MUST!

Our account manager Kevin is OVER THE TOP excellent. I would have given Kaseya zero stars based on our ten year relationship only 2 years ago. Kevin has worked very hard helping our company grow, and made a real difference in the efficiency and capabilities of our small team. The only reason it's not 5 stars at this point, is it was a VERY rough first 8 years, and that wound won't heal quickly.

one of the worst companies I have ever used, and will recomend everyone to stay as far away from as possible, I have also warned all my tradingpartners to avoid this company at any means. first they charded my creditcard 50 times the amount of their sevice, then they refused to reimburse me, I told them I didnt want to deal with a company that had so terrible user exprience, again they refused to reimburce me, the refused to cancel my contract, even I sent them monthly emails, I had to call my creditcard company to cancel the card and get a new card because of this fraudulent company. now several years later I start getting threatening letters from a company the claims money on their behalf, and as usual practice they never respond to any communication. lucky for my I have all email correspondence with Datto and now Kaseya. again I would recomend STAY AWAY FROM THIS Fraudulent company

Extremely frustrating billing experience. I’ve had ongoing problems with my Backupify subscription, especially with incorrect VAT settings and difficulties updating my billing address. Each attempt to resolve these issues has been met with confusion and delays, leaving me with little confidence in their billing system. What should be a simple process has turned into a time-consuming mess, and it feels like the problems just keep coming back.

we've been able to scale our services faster thanks to kaseya's integrated tools. the automation features save us time and the security options give peace of mind. highly recommended for MSPs.

we've been able to scale our services faster thanks to kaseya's integrated tools. the automation features save us time and the security options give peace of mind. highly recommended for MSPs.