Poor
31 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Karen Jai Home is a luxe home accessories boutique for the design-obsessed. Elevate your environment with style, sophistication and luxury.
Karen Jai Home (karenjaihome.com) has 31 customer reviews on Rated Honest, with an average rating of 2.2 out of 5.
31 approved reviews, newest moderated first
Julia
Posted
Company is a SCAM! Do not order anything. Made a purchase, never arrived, waited according to thier policy but turns out its just in-time for your credit card company to longer accept disputes. Contact them at 310-975-7644.
Caesar M.
Posted
Had a similar experience to everyone here. Ordered a mug for a Valentine’s Day gift and never received it two months later. I sent a frustrated text and she finally called me back to scold me for saying f_ck. She and all her products can go to hell. Give me back my money.
Maddy C.
Posted
On 6/10/23, I placed an order with Karen Jai in the amount of $196.27. Months passed, and I did not receive my order, despite my reaching out to their customer support email to check in. On September 15th, I finally heard back from them, and they said they escalated my order to the shipping supervisor. I received one of the two items I ordered -- the less expensive item which cost $35, about ten days later. I proceeded to follow up three times by email about my $138 rug with no response. I messaged the company on LinkedIn, tried calling, and messaged them on Instagram four times with no response. It has been eight months, and I am clearly not getting my rug. Hundreds of people have complained about this business being a scam, and they need to be shut down. I joined an Instagram Live video where the owner, Janelle Langford, was promoting something else, and I messaged publicly that I had not received my products. She kicked me off the livestream and blocked my account, so I could no longer contact her. It is a total scam, and they are continuing to forge partnerships and be written up in media (or at least pose as such, as exemplified by the Architectural Digest article; it looks like a fake write up). They strung me along for 6+ months, and I am totally fed up. Do not support this business.
Demar M.
Posted
I ordered a rug in september, here we are in February, still no rug. No replies to email, no replies via IG, no replies when you call. Frustrated because the rug was over $500. I only spent that amount because I wanted to support the owner.
Cayla
Posted
I ordered the Niteroi Rug over 4 months ago for a client. I understood that this rug might take a while to ship so I gave it time. Since ordering I’ve reached out twice to inquire about my order with no response. I received no shipping email, tracking or confirmation of delivery but got an email for a survey about the product?? Be for real. I tried to support a woman & black owned business but who knows what this really is. Do NOT order from here! Do your research first. At the moment I have Amex stepping in to rectify the problem and getting my client their money back.
Angela J.
Posted
Terrible customer service. I was charged $150 for an item. Never arrived. Left so many messages and emails. Never heard back. I will never shop with them again or recommend them. Now I’m trying to despute the charges with my bank.
Jessica K.
Posted
The perfect gift for my friend's wedding! I saw the write up on Karen Jai Home on Apartment Therapy and got a vase for my friend as a wedding gift. The vase was perfection and the new couple loved it (even though it wasn't on the registry, lol). They've since purchased pieces from the Karen Jai too!
Yasmine
Posted
Love my new rug from Karen Jai Home!!! I purchased the Itá Rug and its gorg! On time shipping and great communication.
