Kanguro InsuranceReviews of kanguroseguro.com

Response from Kanguro Insurance· Oct 9, 2026

Hola, lamentamos mucho leer tu comentario. En Kanguro Insurance nos tomamos muy en serio este tipo de situaciones y queremos investigar lo sucedido. Para poder identificar tu caso y revisar tu experiencia, ¿podrías compartirnos tu nombre completo y correo electrónico asociado a la póliza? Por favor, envíanos esta información de manera privada a través de WhatsApp al 305-724-1447 o comunícate al 888-546-5264. Queremos entender qué ocurrió y ayudarte a resolver cualquier inconveniente.

Response from Kanguro Insurance· Sep 15, 2026

Hi Valerie, we’re sorry to hear that you’re still frustrated with your experience. We understand how important it is to feel supported when dealing with a billing or reimbursement concern. Our team has reviewed your case and the details surrounding your cancellation and claim reimbursement. While we understand that you may not agree with the outcome, we want to continue addressing your concerns directly and make sure any remaining questions are properly handled. Please reach out to our Customer Service team at [email protected], via WhatsApp or SMS at 305-724-1447, or by phone at 888-546-5264. We’re here to help. — The Kanguro Insurance Team

Response from Kanguro Insurance· Sep 14, 2026

Hi Brad, We’re sorry to hear about your experience and understand how frustrating it can be when a reimbursement claim is not approved as expected. We’d like to look into your claim and better understand what happened. However, we haven’t been able to locate a policy under the name provided in your review. Could you please share the name of the policyholder and the email address associated with the policy? You can reach our Customer Service team at [email protected], via WhatsApp https://wa.me/13057241447, by SMS https://kseg.us/sms-new, or by phone at 888-546-5264. We’d appreciate the opportunity to locate your policy, review the claim, and provide more clarity on the decision. — The Kanguro Insurance Team

Response from Kanguro Insurance· Aug 7, 2026

Hi Brian, We're sorry to hear that this was your experience and appreciate you taking the time to share your feedback. We understand how frustrating it can be when a reimbursement doesn't match your expectations, especially with a first claim. Based on the details of your claim, the reimbursement was calculated according to your policy benefits. The preventive portion of the visit, including the wellness services for one of your puppies, was reimbursed. The remaining treatment related to the ear condition was processed under your illness coverage, which means your policy deductible applied before additional reimbursement could be made. Regarding your cancellation refund, premiums are refunded on a prorated basis and are calculated according to the terms of the policy, including any coverage that was already provided before cancellation. This is why the refunded amount may differ from the most recent payment. We understand this may not have been the outcome you were hoping for. If you'd like, we'd be happy to review your claim and policy with you again to answer any questions and ensure everything was processed correctly. Please reach out to our support team [email protected], and we'll be glad to help. – The Kanguro Team

Response from Kanguro Insurance· Jul 28, 2026

Hola, Lisset. Estuvimos revisando tu caso, antes que nada, queremos decirte que lamentamos sinceramente la experiencia que viviste. Sabemos lo estresante y angustiante que puede ser enfrentar una emergencia con una mascota, y entendemos que recibir un reembolso menor al esperado haya sido una sorpresa y te haya generado frustración. Después de revisar tu caso, confirmamos que el deducible de $500 se aplicó de acuerdo con las condiciones de tu póliza. Esta información fue compartida durante el proceso de contratación y también hace parte de la documentación de cobertura. Sin embargo, comprendemos que, al tratarse de tu primer reclamo por accidente después de dos años con nosotros, esto pudiera no haber estado presente cuando más lo necesitabas, o no haber sido claro, honestamente no es la experiencia por la que trabajamos diariamente y no es la experiencia que queremos que tengan nuestros clientes. También queremos darte tranquilidad respecto al deducible. El deducible es el monto que el asegurado paga primero antes de que el seguro comience a reembolsar los gastos cubiertos. Este solo se paga una vez por vigencia de la póliza; una vez ha sido cubierto, no vuelve a aplicarse en los siguientes reclamos durante ese mismo período de cobertura. Por otro lado, queremos ofrecerte una disculpa por el mensaje que recibiste por WhatsApp. El uso de ese emoji fue un error y no refleja el nivel de empatía, respeto y acompañamiento que buscamos brindar en momentos tan delicados. Ya estamos revisando nuestros procesos para evitar que una situación similar vuelva a ocurrir. Agradecemos que hayas compartido tu experiencia con nosotros. Comentarios como el tuyo nos permiten identificar oportunidades de mejora y seguir trabajando para ofrecer un mejor servicio a nuestros clientes. - The Kanguro Insurance Team

Response from Kanguro Insurance· Jun 18, 2026

Hi Ronald, Thank you for taking the time to share your experience and concerns. We understand how frustrating it can be to face unexpected veterinary expenses and to have questions about coverage when your pet needs care. After reviewing your case and speaking with you directly, we appreciated the opportunity to better understand your concerns and discuss them with you. At Kanguro, we are committed to supporting pet parents with transparency, care, and clear communication throughout their experience. Feedback like yours is valuable to us and helps us continue enhancing the service and support we provide every day. Thank you again for taking the time to speak with our team. We appreciate the opportunity to connect with you directly and remain available should you need anything further. – The Kanguro Team

Response from Kanguro Insurance· May 29, 2026

Hi, We're very sorry to hear about your experience and understand how frustrating this situation must be, especially if you believe you've continued to be charged after requesting cancellation. We take concerns related to billing, cancellations, refunds, and account access very seriously, and we'd like the opportunity to investigate your case and help resolve it as quickly as possible. Because we're unable to identify your account from this review, please contact our Customer Service team directly at (888) 546-5264 or email us at [email protected]. Please include your full name, the email address associated with your policy, and any additional details that can help us locate your account. We appreciate you bringing this to our attention and would welcome the opportunity to review your situation and work toward a resolution. – The Kanguro Team 🦘

Response from Kanguro Insurance· May 1, 2026

Hola Rosa, Lamentamos mucho que tu experiencia haya sido así. Entendemos lo frustrante que es no tener claridad sobre lo que cubre tu póliza y cómo funciona el plan. En Kanguro buscamos que puedas usar cualquier veterinario y luego solicitar reembolso, pero sabemos que los detalles de cobertura, límites y beneficios (como vacunas o wellness) deben estar completamente claros. Tomamos muy en serio tu comentario. Queremos ayudarte a revisar tu caso específico, explicarte exactamente qué cubre tu plan y, si lo prefieres, guiarte también en el proceso para cancelarlo. Por favor contáctanos en [email protected] o al 888 546 5264. Estamos aquí para ayudarte. - El equipo de Kanguro 🦘