JuuliReviews of juuli.com

Response from Juuli· Sep 14, 2026

Thank you so much for this lovely review, it truly means a lot to us! We're so glad Juuli has been a good fit for your consultancy work, and thank you for your patience during the verification process. We know address-matching issues can be frustrating, and we're happy our team could get it sorted quickly for you. — The Juuli Team

Response from Juuli· Sep 14, 2026

Thank you so much for your review! We're glad you moved your company's payment processes over to us and we're here anytime you need us!

Response from Juuli· Aug 28, 2026

Thank you so much for taking the time to share this, and for the kind words! We're really glad our team could get your balance and transfer issue fully sorted, and that the experience left you feeling well taken care of. Thanks again for your trust in Juuli!

Response from Juuli· Aug 27, 2026

Juuli is a financial platform. The e-money and payment services behind Juuli accounts are provided by Stripe Technology Europe, Limited, an Electronic Money Institution authorised by the Central Bank of Ireland (firm reference C187865). Compliance reviews, and the holding of funds while a review is ongoing, are a requirement of that regulatory framework and of our Terms of Service: https://support.juuli.com/category/333-terms-policies We are not able to share details relating to our customers' accounts on a public platform. If you write to [email protected] referencing this review, we will handle the matter through our formal complaints process and provide our final response within 15 business days, as set out in our Terms of Service; in complex cases this may extend to 35 business days, and we will keep you informed. — Juuli Customer Care

Response from Juuli· Aug 27, 2026

Juuli is a financial platform. The e-money and payment services behind Juuli accounts are provided by Stripe Technology Europe, Limited, an Electronic Money Institution authorised by the Central Bank of Ireland (firm reference C187865). Compliance reviews, and the holding of funds while a review is ongoing, are a requirement of that regulatory framework and of our Terms of Service: https://support.juuli.com/category/333-terms-policies We are not able to share details relating to our customers' accounts on a public platform. If you write to [email protected] referencing this review, we will handle the matter through our formal complaints process and provide our final response within 15 business days, as set out in our Terms of Service; in complex cases this may extend to 35 business days, and we will keep you informed. — Juuli Customer Care

Response from Juuli· Aug 19, 2026

Dear Customer, Juuli is a financial platform company authorized by Stripe as a platform, and it is regulated through Stripe. Behind Juuli stand Visa, Stripe, and Tenity, and we serve our customers as a trusted platform backed by these companies. Having checked the relevant links, including our website, we couldn't identify any issue; however, we want to note that we've taken your criticism seriously. Also, our company is a commercially regulated entity both in the UK and in Estonia. Lastly, unfortunately we were unable to locate the email address you provided in any of our platforms, CRM, or similar data pools. If you email us at [email protected], we would be happy to walk you through our services and offerings, and look into resolving any issues you may have.

Response from Juuli· Aug 19, 2026

Hi Edgard, Thank you for your feedback, and sorry to hear this has been going on for two weeks without a response. Your account runs on the platform of Stripe Technology Europe, Limited, an electronic money institution regulated by the Central Bank of Ireland (firm reference C187865). Stripe is the regulated party, and account reviews are managed by Stripe. Juuli operates on top of Stripe's platform to support you through this process. Once any requested documents are provided and the review is completed, your funds will be released — this is guaranteed under PSD2 and cannot be changed. Reviews can sometimes take a while, so please check your email (including spam/junk folders) for any messages from our support team and reply promptly, as this helps speed things up. More details here: https://support.juuli.com/article/392-juuli-terms-of-service-plain-english-summary Please email us directly at [email protected] with your registered account details so we can look into why you haven't heard back. Thanks in advance.

Response from Juuli· Aug 19, 2026

Hi there, Thank you for your feedback, and sorry to hear about the delay with your refund. Your account runs on the platform of Stripe Technology Europe, Limited, an electronic money institution regulated by the Central Bank of Ireland (firm reference C187865). Stripe is the regulated party, and account reviews and closures are managed by Stripe. Juuli operates on top of Stripe's platform to support you through this process. Once any requested documents are provided and the review is completed, any funds owed to you — including refunds for failed or returned transfers — will be released. This is guaranteed under PSD2 and cannot be changed. Reviews can sometimes take a while, so please check your email (including spam/junk folders) for any messages from our support team and reply promptly, as this helps speed things up. More details here: https://support.juuli.com/article/392-juuli-terms-of-service-plain-english-summary Please email us directly at [email protected] with your registered account details and the transaction reference for the €950 refund so we can look into this urgently. Thanks in advance.