JoyfolieReviews of joyfolie.com

Home Goods Stores

Write a review Website

3.6

Average

307 reviews

Joyfolie3.6Average

Write a review

Rating breakdown

Select a bar to see only those reviews.

What customers rate

Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Joyfolie

Find new, stunning designs and style in Joyfolie! Our Girls & Women's clothing and accessories will wow you! Stop by and shop today.

Joyfolie (joyfolie.com) has 307 customer reviews on Rated Honest, with an average rating of 3.6 out of 5.

Also known as: joyfolie.com
Website: joyfolie.com
Category: Home Goods Stores
Listed on Rated Honest: 2026

More in Home Goods Stores

Write a review

Taylor D.

Posted Mar 23, 2026

Misleading and unethical practices

I purchased for the first time from this company on March 13. All items other than one were full price. I made sure to check the return policy, which states: “ Q: Is my return eligible for a refund? A: Full priced items qualify for a refund, store credit, or exchange.” I did not read on, as my order fell into that category. It isn’t until you read further into the policy that actually, that’s a complete lie - full price items are not eligible for return if a promo code is used. This is beyond misleading and is clearly used to fool people. Why such a bizarre policy that I completely outside the standard for retail? These are still full priced items; a promo just took a discount off the total. Regardless, I emailed asking for a one time exception to make a return back to my form of payment. I ordered a few more items than I typical would I have so that I could get an idea of the materials and fit. And I liked the items! It’s just that only one dress fit me. At the time of me asking this request, I still planned to order in the future especially is they offered kind and reasonable customer service in this matter. After multiple emails, they refuse. I am asking for a small return and refund, around $200, and they refuse to work with me. I have now reported to BBB and attorney general and am working my way through reviews and social media. Really disgusting and misleading practices. Don’t gaslight customers into thinking this is normal when you are clearly phrasing your verbiage to fool them and be misleading.

Response from Joyfolie· Mar 24, 2026

Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how frustrating this situation has been. We’d like to clarify that our return policy is always made available to customers and is also accessible during checkout prior to completing a purchase. While full-priced items are generally eligible for a refund, this is further clarified in the same policy page—specifically that orders where a promo code, discount, or email code has been applied are no longer eligible for a refund to the original form of payment. This information is outlined directly after the full-price return section, and can be reviewed in full here: https://www.joyfolie.com/pages/policies We understand that this may not have been your expectation, and we sincerely regret any confusion caused. In line with our policy, the available options we offered were to proceed with a return for store credit or an exchange. Additionally, we shared the option to resell items through our resale platform, which many customers use to recoup their funds. We always aim to be as transparent and consistent as possible in applying our policies to ensure fairness to all customers. That said, we truly appreciate your feedback and will continue to review how we communicate these details moving forward.

About Joyfolie

Find new, stunning designs and style in Joyfolie! Our Girls & Women's clothing and accessories will wow you! Stop by and shop today.

Joyfolie (joyfolie.com) has 307 customer reviews on Rated Honest, with an average rating of 3.6 out of 5.

Also known as: joyfolie.com
Website: joyfolie.com
Category: Home Goods Stores
Listed on Rated Honest: 2026