JostensReviews of jostens.com

Absolutely I'm not happy with this company doing the school photos you cannot look at packages or backgrounds or anything until 2 weeks or so after your pictures are taken whenever they're released but yeah it says online that if you pre-order ahead of time but they're cheaper the prices and the packages aren't that good anyways they just need to bring Lifetouch back into the school that's where my elementary student gets pictures taken and I have no issues with them

For the amount of money these photos cost, you would expect more options and an image that actually captures your child smiling. I understand there are make up photos, but this picture would’ve been perfect had she been asked and given an additional second to smile. Photographer could’ve made her laugh easily. Only complaining in hopes more options will be made available in the future or a better photographer next time

I was looking for my ring to be resized and believed it was a Jostens since it was my grandpas and we did not know the brand. Turns out it was not though they were very kind they gave us the brands name and address who really created, put it in a Jostens ring case and paid for the return shipping.

Zero stars not an option? The pricing for elementary school photos is insane! You have to spend at least $30 (for a bunch of prints I don’t need which is wasteful) in order to spend another $25 to get the digital copy. So that’s $55 x 3 kids = $165!!! I figured ok I’ll order some wallet size those are cute for $15 and then get the digital copy. Nope, not an option. It’s a scam. I didn’t buy last years photos because of this and then I felt guilty, so I said screw if I’ll just order them, but now I have to pay $5 to ACCESS them. I hope our school switches companies.

Horrible experience with this company. I ordered my graduation attire through them and they didn't include one of the (important) pieces. They also never responded to my subsequent email asking for them to send the piece I was missing, or to give me a refund. Use any other option available to you.

I am extremely disappointed with my graduation photo experience with Jostens. My doctoral graduation photos from George Washington University were mixed with another student’s photos, and this issue also happened to several other students in my graduating class. This was not a small mistake. Graduation photos capture a major life milestone, especially after years of work, sacrifice, and commitment. Because of this error, I have not been able to fully view, purchase, or share the memories from a moment I worked incredibly hard for. What has made the situation even worse is the lack of meaningful customer service. This has now been over a month of back-and-forth emails with little clarity, no timely resolution, and no clear accountability. For a company responsible for handling such important memories, this level of service is unacceptable. I understand that mistakes can happen, but the response matters. Students and families should not have to chase a company for weeks just to receive the correct graduation photos. At minimum, Jostens should provide a clear resolution date, correct the galleries, and offer affected graduates an appropriate accommodation. I hope Jostens takes this seriously and fixes its process so other graduates do not have to experience this. As it stands, this has been an incredibly disappointing experience during what should have been a celebratory moment.

Fair but a little higher cost than was reasonable. But they made up for it in their professional business attitude. Ring was on time, warranty is still good and was truly custom

Ordered a picture frame for my daughters college diploma weeks before her graduation. Almost two months later, still no delivery. The website and customer service make you jump through hoops just to check on status. No frame yet. These company is HORRIBLE!