Josh's FrogsReviews of joshsfrogs.com

Ordered crickets for the first time and I and my reptiles are extremely satisfied! I ordered the 500ct of large and all are alive and well in a secure box. It even came with a 50% coupon for DoorDash.

Never received my order. First time order support was no help. I won’t be buying from this sorts again and will be sure to spread the word

Bought 50 blue bottle fly spikes and 250 house fly spikes. The bottle flies never hatched, and the house flies were packed so tightly they were crushed. Josh’s Frogs was willing to send a replacement with very few questions asked. Will come back and update if the replacement is also no good.

I purchased a Brachypelma Smithi from Josh's Frog and they shipped out for next day shipping. Got a message from the shipping company they had a delay and would be delayed until the following day. I was worried it may arrive dead, but when I got my package my Brachypelma Smithi was very much alive and much better looking then I expected. I give the shipping department high marks on there packing, they did an excellent job with it or my order would have been dead. I highly recommend Josh's Frog's. Excellent job in selection, packing, and shipping.

Received my order quickly, but received Dubia Roaches that were way smaller than were ordered. Originally received a reply from their customer service to send pictures to verify before they reship them, but then I never got any replies or notifications since. Have tried to contact them a few more times, but nothing since.

Ordered blue bottle spikes that arrived dead from the heat. They responded very quickly and reshipped free of charge. The second time they arrived well packaged and alive! Thank you for your impeccable customer service!

I have used them several times now for food and also live frogs and lizards. All have been live healthy and soon became active after acclimation. I will continue to support them as long as they stay ethical and are care for the creatures! Thank you guys for all that you do to ensure happiness and safety of the animals!

The bad - I've ordered about thirteen times from Josh's Frogs. In all but two cases, I had to request a replacement due to crushed and dead insects. In once case, the replacement super worms arrived crushed and I needed a second replacement. Most of the issues are related to poor packing and quality control. They ship many of their insects in mesh bags, which end up getting crushed during packing or shipping. In several cases it appears they poured crickets into the box, and then forced egg crates on top of them, smashing the crickets. I was very frustrated a few times when I received containers of mealworms with all of them dead and black. Somebody had to look at them when they were being packed, and sent them anyway. I've had house fly pupa arrive with dozens of live flies in the container. Far too many for my reptiles to eat at once. Lastly, I've run into problems with their websites. They have an old website (joshsfrogs.com) and a new website (new.joshsfrogs.com). You can order on both sites, but the I've had problems ordering on the old site when I accidently landed on it. The good - Their customer service was good, and replacements for dead insects were always shipped the next business day. This is why I gave two stars instead of one. In cold weather, the boxes are lined with thick insulation, with heat packs included. Though I often received crushed and dead insects, I never received any that were frozen. This is important when ordering during winter in Wyoming. When they shipped insects in plastic containers, I think they always arrived in good shape. As they warn on their website, the 32 oz springtail culture arrived with no visible live or dead springtails. After about ten days, eggs started hatching, leaving me with a good culture. I'd rate them higher if they can fix their quality control and shipping issues.