Holly N.
Posted
Poor communication and very unprofessional
My first visit with midi started with my provider being 20 minutes late. Fine… waits happen at the dr. We discussed my concerns, decided a GLP-1 was the way to go, I told her I wasn’t really interest in HRT because I have blood clotting disorders. She was supposed to get the pre authorization going to see if I could get it covered by insurance or get it through them. I then get a voicemail from her saying that I could do HRT there would be less risk of a patch. I wanted the GLP-1. But she kept pushing the HRT. We kept playing phone tag because they use an app that grabs random phone numbers to use and my phone kept filtering it as spam… she would never leave a callback number and it’s impossible to get ahold of a person through their website or email. I sent messages through the portal and asked questions, and asked her to just give me a full update and information in a portal message, she would only message back saying she would try to call me back later. I messaged again and she was on vacation, and then I went on vacation, still had no answers or a clear path forward. So I just kept my follow up appointment that was a month later. Logged on for that appointment, waited 50 MINUTES and no one showed up. No communication from midi about technical issues or being late. Just flat out didn’t show. I sent a message through the portal asking for a new provider, and she called me back later that afternoon (this time using a number that actually said it was from MIDI so it came through). She claimed she couldn’t log in that morning and that’s why she didn’t show. Wasn’t overly apologetic. I believed her (until I saw a bunch of other similar complaints here). She ended up convincing me to try HRT first and then she would discuss a GLP-1 at my next follow up. Ok fine. She said she was calling in two prescriptions for me on a Monday. Tuesday, no prescriptions… messaged portal… no reply: Wednesday… no prescriptions, no reply. Thursday… still nothing. The communication with this company is unprofessional and frustrating and it’s been over a month and two attempted visits and I’m still at square 1. Don’t waste your time and money.
Response from Midi Health· May 8, 2025
We're sorry to hear that this was your experience! We will request some information from you to follow up with the Care Team. We’ll do everything we can to make it right.



