Midi HealthReviews of joinmidi.com

I love the concept of Midi but don't think they've worked out the kinks yet. The portal is very challenging to use and I went through hell with my insurance company getting my tests covered. Worst of all is the tedious prescription process that is expensive and left me late in getting my meds in a timely manner.

All of my providers are super nice and helpful. They listen to my concerns and always have a solution. Midi has helped me sleep through the night, quit smoking, my anxiety is gone and I’m not grouchy anymore. My family, friends and my boyfriend love how my overall health and mood has improved.

I felt heard and listened to. Medication was immediately called into my pharmacy. My appointment was on a Monday and by Tuesday my script was ready for pick up. Better than any office visit.

Dr. Banks was very kind and responsive. She listened to my concerns and made helpful recommendations. It was also really nice to have a doctor see me at the actual appointment time. I loved that I could meet virtually. I’ve already recommended Midi Health to a friend. I also have a follow-up appointment scheduled to see how the recommendations are going.

The providers are fine - I’ve met with a few of them. My one star rating is for everything else. Customer service is virtually nonexistent. I’ve been trying to resolve an insurance billing issue for months and getting nowhere. It’s impossible to get a human by phone so I’ve resorted to emails which go unanswered. Unfortunately they have a great idea for their business just very poorly executed. Would not recommend.

I felt (for the first time) that a medical professional understood my symptoms and could offer a plan to address them. I am 14 years into menopause and have always been told "NO" to HRT. I have inflammation and rising cholesterol that I am convinced is hormonally driven. I have been told by Dr's it is "too late" for any HRT benefit. MIDI is offering a chance. My NP told me being late to HRT is not a reason to not try. Music to my ears. Doctors need to get with the science on menopause and the impacts of low estrogen on womens health. Their menopause ignorance is shameful and it is hurting women and shortening lives.

UPDATE: this place is an absolute joke. I just got two notifications that they changed my appointment and my provider without asking me. Apparently my provider quit and a lot of them are quitting because his company is a disaster. Aggravation galore!! Nobody notified me my provider quit. They simply changed my appt twice, without reaching out to me . I just kept getting texts. So confusing!!! I gave a job, and they schedule things without calling or asking. I would AVOID! Also. Consider that many 5 star reviews have only written one review…ever. And notice how they want you to follow up with their care team, but nobody on the Care team ever reaches out. NEVER! Midi is trying to remove my review. Not sure why. The marketing is slick but does not live up to it. I expected boutique care from Midi based on their marketing, but my experience was disappointing. My first appointment with Ana D. was supposed to be 30 minutes, but she rushing to end it at 15 but I still had more questions. She was brusque, lacked bedside manner, and even asked “Why are you here?” instead of “How can I help you?” My 15-year-old, who was quietly doing homework nearby, said “I didn’t like her,” and I agreed. The platform doesn’t let you see who you’re booking with, so finding a clinician you’re comfortable with is a frustrating guessing game. I had to repeatedly book and cancel just to read bios. Customer service is outsourced to young people in South East Asia. How can they possibly understand women at our age? SAVING MONEY IS THE GOAL. Not good customer service. it took four business days to respond to a simple question. They even rescheduled one of my appointments without asking, less than 24 hours before. Carly H. was fine, and I’m sticking with her for now, but the tech issues and support delays are exhausting. I couldn’t log into one appointment despite trying multiple times and calling support. It finally worked after 10 minutes. I am glad I started logging in 5 minutes early. Midi Health is a venture-backed startup. They’ve raised over $100 million, including a $63M Series B in 2024 led by Emerson Collective and another $50M round in 2025. Investors include Google Ventures, Icon Ventures, and several celebrities. AND TECH LOVES TO SAVE MONEY. It is not about the care, it is about shareholders/ investors/boards. I lived in SF and my husbands works in start up companies and I have seen this over and over. Below is the email proof of the fact they changed the appt without asking. What if I had an appointment at that time? They took the liberty to plan my schedule. It would all be solved if they had a bio page. WHY DO NOT THEY HAVE BIOS where you can pick the clinician? Just a search bar but then you need to know the clinicians name you are looking for. How would I know as a first time patient? Support Mon, Sep 29, 1:11 PM (11 days ago) to me Hi Lynette, Thank you so much for reaching out to Midi Health! We received your request in wanting to change your clinician. We successfully reschedule your Oct 2, 2025 appointment on Wed, Oct 01 2025 09:30 AM EDT with a different clinician which is Carly Hampton. If you need further assistance or need to cancel and reschedule your appointment, you can go to your Midi Scheduler. Wishing you well, Ruby Midi Health

The website does not work on a computer. So I could not sign up to get a visit.