Join LaylaReviews of joinlayla.com

Horrible, bot-driven customer service that never goes anywhere

No support staff takes weeks before rectifying an issue .days to get a response from support. Double billed set up second account as new patient and cancelled my membership after a month of trying to receive a refund and fix the issues that never got resolved .

They will take your money and not ship your meds for weeks, you cannot get in touch with anyone from their account management/care/customer service team even with a medical issue. They just do not respond.

Unresponsive customer service with ineffective communication practices. Have been trying to resolve an issue with my order and Klarna payments, no one will respond--so unprofessional.

They misrepresented their offer.

I used to Layla about 18-24 months ago. It was fine at first, but when the dosage was increased, I had problems. So I stopped using it. Within the last month, I went back to their website to inquire whether I could resume the product, but only if there is a smaller dose. I reached out to their doctor online and that person could not guarantee the dosage level, so I opted out of the program. What happened next is that I received a dosage pack and the old credit card they had on file for me was charged $297!!! I disputed the charge, but they would not refund the money. VERY BAD BUSINESS!!!

Same as all the other 1 star reviews. Took my money. Sent me nothing. No response until I disputed my charges with the bank. Then they asked me to drop the dispute and they'd refund it. Like the others said, this place is a scam. Stay away!

Ordered Sermorelin from them. It was sent to the pharmacy on October 16th and hasn’t moved from there. I reached out multiple times to support through the patient portal and no response. I messaged a doctor through the portal and he said keep trying and good luck! What a joke. I’m currently out and can not reach anyone.