Great
195 reviews
HeardHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Heard empowers therapists as business owners with easy-to-use software and access to bookkeeping and tax professionals.
Heard (joinheard.com) has 195 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
195 approved reviews, newest moderated first
Caitlin L.
Posted
Morgan was wonderful. Very thorough in explaining things and assisting me through transferring my tax information halfway through the year to Heard.
Response from Heard· Sep 12, 2024
Thank you, Caitlin, for taking the time to leave a review. We will share this feedback with Morgan.
Ishtar
Posted
Heard has been heaven sent! I have been with them for 4 years now and I am truly grateful for it. Andrew and the staff are very attentive and authentically aligned to their mission. They are always willing to offer support as needed and although they have expanded much in the past few years, their customer care remains a priority. Heard truly cares about offering therapists the financial guidance, clarity & resolutions we all very much need.
Response from Heard· Sep 12, 2024
Thank you for taking the time to leave a review! We appreciate your partnership.
Melissa D.
Posted
I have been with Heard since the end of 2021. I have seen some staff changes and other growing pains; however, communication has always been prompt. I love their monthly reports and the ability to look back on uploads from prior months.
Response from Heard· Sep 12, 2024
Thank you, Melissa, for your patience through growing pains and for taking the time to leave a review! We look forward to continuing to support your practice for many more years to come.
customer
Posted
Prompt, professional, accurate and knowledgeable with very helpful staff.
Response from Heard· Jul 28, 2024
Thanks so much for taking the time to leave a review!
Brooke B.
Posted
Heard Helps Therapists
Response from Heard· Jul 28, 2024
Thanks so much, Brooke, for taking the time to leave a review. We appreciate your partnership.
Allison Stallworth, L.
Posted
Heard takes care of everything so I don't have to. As a brand new business owner, I didn't know anything about bookkeeping or quarterly taxes, but they make it less overwhelming and walk you through it. Highly recommend.
Response from Heard· Jul 28, 2024
Thanks so much, Allison, for taking the time to leave a review! Looking forward to growing with you as you build your practice.
Lorin B.
Posted
I have been consistently using Heard since I started private practice in 2019 (part time) . Last year (2023) I began my journey in private practice fulltime. I entrusted Heard to complete my taxes, and I use their estimated tax to submit my quarterly taxes. Needless to say I am regretting my decision. The tax preparer put the incorrect EIN on my documents which has me owing the IRS. In addition an amendment had to be filed which takes 16 weeks to complete. I am in the process of submitting my quarterly taxes and need assistance. Heard does not provide any direct customer service number, and the message indicated that someone will get back to me within 24 hours. Quarterly taxes are due TODAY. I do not feel supported in this process. Its really unfortunate that I am having this experience, and I am in the process of searching else where. Also, I haven't received any apology, no reconciliation of situation, and this has been totally inconvenient. I would like to speak with a representative from Heard. I would like to speak to a real person to get this matter resolved. In addition, I have the tax preparers return in which the incorrect EIN was filed. Tax preparation thru Heard is a service that is offered with the payment that is received monthly from me. I am not sure why I would be charged for the tax preparer putting the incorrect EIN number on the document sent to the IRS. This is why the IRS had me contact Heard to file an amendment due to the error.
Response from Heard· Jun 17, 2024
Thanks for the feedback, Lorin. While we do our best to reply quickly, we're not always able to offer same-day support, especially around tax deadlines when volume is higher than usual. This is why we send out proactive notifications in advance of deadlines and encourage our clients to pay as soon as we release estimates rather than waiting, as we want to ensure there's ample time to address any possible issues that might arise. With that said, our team is working with you as we speak to try and address the trouble you experienced with the IRS payment page, and hope we can come to a resolution. As for the trouble you had with your estimated tax payments and your 2023 return, the issue unfortunately arose because of how you'd been paying your quarterly estimated taxes. When we learned of the trouble, we advised you on how to move forward and helped you file an amendment at no cost to you. We're sorry you found this experience disappointing, and we did everything we could to help address the issue for you and also took steps to help ensure other clients don't make the same mistake, including releasing a product update which incorporates more direct guidance on how to pay estimated taxes correctly.
Mac T.
Posted
Debacle. If you want layers of useless customer service people that don't know anything about operating a practice in between you and someone who can actually help your practice, go here. How are they still in business?
Response from Heard· May 28, 2024
We're sorry to hear that your experience hasn't been what you hoped it would be when you joined Heard. We'd welcome constructive feedback about any interactions you've had with us that you felt weren't productive. We weren't able to locate any conversations with you under the given name, so please do reach out via [email protected] using the email address associated with your Heard subscription and we'd be discuss your concerns with you.
