Average
10,226 reviews
EmbodyHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Embody is a modern tele-health platform helping people achieve sustainable weight loss through medically guided GLP-1 treatments. Our program connects patients with licensed providers who prescribe personalized weight loss plans using medications like semaglutide and tirzepatide - all delivered directly to their door.With plans starting at just $79/month with no long term commitment, Embody makes clinically proven metabolic care more accessible than ever. Patients complete a quick 2 minute online intake, receive a provider review, and if medically appropriate, begin treatment with ongoing medical support.
Embody (joinem.co) has 10,226 customer reviews on Rated Honest, with an average rating of 3.8 out of 5.
10,226 approved reviews, newest moderated first
Laura G.
Posted
It’s been a good experience so far. There was one concern I have from speaking to the nurse practitioner on Oct. 2, 2026. This was a different call from today’s (10/7) call. I will leave a review for the Oct. 2 call.
Tammy E.
Posted
Their customer service for exceeds my expectations. Even when shipment was made, they kept me informed of the delays which I understand because of the popularity. Anytime I had a question it was promptly answered.
Nicole P.
Posted
Quick visit, very convenient. Services in general as reasonable
FirstName L.
Posted
She listened and gave us easy to follow instructions.
Karen M.
Posted
The WORST customer service EVER. Mark Solomon who actually reached out because he thought I was a new customer stating he was an Account Manager and I thought FINALLY someone who speaks English and is in the US. I have had SO MANY failed appointments with them and with him assisting me & making an appointment for me I thought this has to work now…BUT… -He gave me a day I did not request. -Then he changed it to the day and time I requested and NOTHING. -When I logged into my portal for the 9AM call there was no 9AM appointment. There was one for 9:45 but it said CANCELLED. -I contacted him the next day and I expressed my frustrations and all he said was “CAN I MAKE ANOTHER APPOINTMENT FOR YOU”! No accountability whatsoever THEN EMBODY WILL LEAVE A AI GENERATED RESPONSE and is THE SAME RESPONSE NO MATTER WHAT YOUR ISSUE IS You replied and said you can help on this review? How? You don’t have my contact info at all!!
Response from Embody· Oct 7, 2026
Hi Karen, I’m sorry this experience has been so frustrating, especially after you made multiple attempts to get an appointment scheduled correctly. We understand how disappointing it must have been to log in expecting a 9:00 AM appointment, only to find that it wasn’t there and another appointment was marked canceled. You should not have to keep repeating yourself just to get a basic appointment arranged. We also hear your concern about receiving responses that feel generic rather than addressing the specific situation. Your feedback about the lack of accountability and follow-through is important, and we’d appreciate the opportunity to review what happened with your appointments and communication so we can better understand where we fell short. - Embody Team
Lori C.
Posted
I didn't realize I would have my own contact, which is great. Joe answered my questions and Very nice and helpful. I feel good knowing I can reach out if I need anything
Lindsey B.
Posted
Medication came after delays. I was given a referral credit and was not able to use it all. I still cannot figure out why. Every time you talk to customer service you get a different answer. I’ve sent emails and never gotten a response so not think they are a trustworthy company.
Response from Embody· Oct 7, 2026
Hi Lindsey, thank you for sharing your feedback and we're really sorry that, even after your medication finally arrived, you were left dealing with billing issues and conflicting answers about the referral credit. This is certainly not the level of care we aim to provide to our patients. We’d like the opportunity to review the credit and billing details on your account so we can better understand what happened and provide you with a clear answer. Will be reaching out to you to gather more details. - Embody Team
KMP
Posted
There was a delay which now im a little behind on my dosage.
Response from Embody· Oct 15, 2026
Hi Krystle, We thank you for the review and deeply regret that a shipment hold-up impacted your medication schedule. We are reviewing our delivery processes to prevent future disruptions. -Embody Team
