Amble HealthReviews of joinamble.com

Wonderful customer service

i had the pleasure of speaking with emma, and so far pleased, she gets back with you quick and has no problem explaining for any questions you may have!

So far everything has been very smooth. From the questionnaire to the payment portal to the patient portal. I also received a text from Emma helping me out if I had any questions or concerns. She was great in helping facilitate answers for me. :)

Very prompt and friendly communication!

This costumer service employee was very helpful, kind and respectful.

Services have been amazing

So far my experience has been very good. I haven’t gotten my prescription yet but I’m looking forward to it. Emma has been the one helping me and she has answered every question I’ve had and has helped me navigate through the website. She has been very helpful and knowledgeable. Definitely recommend!

I read the reviews before I joined and decided to pay monthly to avoid some of the pitfalls I saw in the negative reviews. I started in December 2025, and things were going pretty smoothly until I missed a payment in mid-to-late April. A customer service representative reached out, and I let them know I would submit payment the following week and that I had enough medication left to complete my next injection. I made the payment and promptly received a shipping notification for the medication. Once the medication arrived, it was the wrong dose! The prescription was drastically reduced to a beginner dose of 1.5mg weekly, and they sent a 10mg/ml vial of the medication. I immediately reached out. I had to provide a picture of the vial I received. I find it strange that the clinical support team can't see the prescription sent. The provider sent me a message asking me for the date of my last injection, which I provided. They then told me they approved me for the corrected dose. I also asked whether I should use most of the vial I received to maintain the dose I was on. That question was ignored by the provider. To date, I haven't received a shipping notification for the corrected dose. I messaged clinical support staff and customer support to confirm I wouldn't be charged again, as it was not my fault that the incorrect dose was sent. I was again asked for a picture of the vial sent!!! To date, I have not received a shipping notification for the corrected prescription, and no one is responding! There are three entities at Amble: the providers, the clinical support team, and the customer service team, and none of them seem to be communicating with each other, making for a very frustrating experience as a patient!!! I need the corrected dose sent without an additional charge! 5/14/2026: I received a notice from Trustpilot that Amble requested more information. I provided the information, and still no one from Amble has contacted me. My messages in the portal chat continue to go unanswered. I'm due for my next injection this weekend, so this probably means I won't have my medication. 5/21/2026: Someone from Amble reached out 6 days ago. She said they were requesting information from the pharmacy. I've heard nothing since. Still off my medication. Still charged $300+ for the wrong dose of medication.