Johnny WasReviews of johnnywas.com

I can't get off their mailing list after a year of requesting it by contacting them by phone, email and their own unsubscribe on the website. They get around it by making you enter your name and email and address in order to be removed then proceed to re-enter your info and mail to previous addresses with the "or current resident" printed on the label so the USPS has to deliver it. It's like Mickey Mouse in the Sorcerer's Apprentice with the mop and buckets that keep multiplying - just can't get them to stop and at this point I wouldn't buy anything with their label on it if I was buck naked and it was minus zero cold.

I ordered a blouse on sale, online. When I attempted to return the item, I was told no. It was on sale for less than 1/2 the original price. At the time of purchase, I wasn't warned about this policy. I've checked the previous gmail. Saleswoman said she had nothing further she could offer. Now I can't talk with a customer service clerk. They are short-staffed so I'm told. I've loved a kimono I bought previously and planned to purchase another. Unfortunately, those plans are cancelled.

I bought over $500 of clothing in store that was to be shipped. I was promised tracking and an email receipt. When I didn’t receive it I called the local store which did not answer so I called corporate. I was on hold for 5 min prior to getting a live person. Once I got a live person I was put on hold while she “checked” for over 15 min While holding and checking emails there was an auto email giving me a ticket number and telling me phones are busy and call back another time. Didn’t have the courtesy of telling me verbally. If I didn’t see the email I would still be on hold. Very disappointing! Still have no info on my purchase.

I bought a dress from the Johnny Was website. The dress was on sale plus I had a coupon code. The total came to $229.60. My confirmation email showed everything correctly - the purchase price (labeled subtotal), discount, tax, and then total. For the tax, it said "included in subtotal" which then made the math correct. But, Johnny Was made a second charge against my account for an additional $16.02. When I called them, they explained that there was an error in their system and so the additional charge was to correct their error. A business cannot decide after the fact that they should have charged more than the customer agreed to and make a 2nd charge! But, they won't fix it and have already shipped the dress.

Be careful about giving your credit card details to the online store. Purchased (and paid for) a top on line in August 2022. October 3 a charge for $345 was made by Johnny Was to my credit card. They have confirmed that someone at JW "attempted to use my card but it was declined" I have informed them that the charge went through and given them proof that it is still a debit on my VISA. They will not tell me why they were keeping my credit card details on file without permission or why someone was "attempting to use" my cardf 2 months after my purchase. I am going to have to register a fraud and cancel the card.

I recently purchased a few items during the extra off markdown summer sale. Unfortunately 2 of the items even though labeled XL the size ordered when i tried the items on they clearly did not fit so something was wrong with items. I took my measuring tape and was very upset to find out both items were mislabeled with the wrong sizes. The pants for an XL should have measured 50 inches wide, they did not, they measured 45.5 which according to the JW size chart is the measurement for a L, not the XL they were labeled. So these items according to JW are not returnable because they are 50% off. I cannot wear these items because they dont fit and were labeled with the WRONG SIZE. Regardless I mailed them back and demanded a REFUND and if I dont get the REFUND I will be calling my CC COMPANY to complain and get my money back! BEWARE about this before ordering from JW in the future!!

Johnny Was sent me the WRONG ITEM in an order I made. 2 of the items I ordered, including of course THEIR ERROR, had to be returned. They refunded me for one item right away. The other item, the one SENT TO ME IN ERROR, arrived back to them on the same day yet I haven’t been refunded yet. I’ve called and emailed both, multiple times, with no help (or apology for their error!!) being offered. They also refused to provide me with contact information for their Customer Service so I could share my concerns directly with the department that is supposed to care for the company’s customers. Worst customer service I’ve ever had, especially since THEY MADE A MISTAKE.

I used to love Johnny Was (an all their affiliated brands) but recent experience changed it all for me.... I do not know if they changed ownership or leadership, but customer service now is nonexistent, it is like talking to a wall. As everyone knows, it is not a cheap brand. Prices for one item run in hundreds of dollars. But I loved their designs and quality of fabric and craftsmanship was always good. As was customer service. Well, not anymore.... Bought a dress on sale (with 30% off it was close to $200). It fit about three sizes too large. Called them the same day it was delivered. After a protracted conversation they begrudgingly issued a store credit. Mailed the dress back (same day mind you and paid the postage myself). In a few weeks decided to use the store credit to buy a kimono instead (had to add about $60 to the store credit). Thought to myself, how can you go wrong, I own several of their kimonos and they are great. Well, not so much anymore. This new style has inferior materials, woven (extremely cheap looking) cuffs - absolutely atrocious! Called them again.... After several days of sending me to various employees, they informed me that nothing can be done, even though I contacted them the day kimono in question arrived. Blew my mind. So, if you ordered from Johnny Was in the past - things have changed. If you are going to buy from them for the first time - good luck, if things do not fit they will not take them back or exchange. I do not think I have been treated in this manner by any customer service ever.