Jet2Reviews of jet2.holiday

We fly with Jet2 a lot, Cardiff is our nearest airport but they are very limited with destinations so we normally fly from Bristol with Jet2. Our last few holidays there have been delays but surely that's the airport's fault not Jet2 but I could be wrong. On board we've always had a very pleasant experience with the staff.

The flights, airport experience, transfers and staff were good. The Jet2 Experiences (trips etc, once we got to Lesvos), were disappointing. Skala Kalloni is very small and quiet with not much to do, although there is a good range of restaurants. The boat trips advertised by Jet2 were unavailable, and other trips started too far away for us to get there. There were no local pick ups.

The stay at Plaza Duce, in Croatia was delightful. A fabulous suite with state of the art features and an enormous terrace. The hotel was stated to be 4.5 star but we rated it 5 star. We had requested Assistance which was admirably fulfilled at Stansted but very lacking at Split.We were told to wait after disembarking but after 15 minutes it was apparent that we were being left. An airport employee saw us and asked if we could walk a short way, which we did,and he took us to the top of the Registration queue, where a very grumpy policewoman did the new system. I wish to commend the airline stewardess, Louis Salter, who helped me when I was very badly scalded and shocked after a stupid young man,sitting next to me, jogged me just after I had bought a coffee, spilling it all over me, and drenching me with boiling hot coffee. She was dispensing food and drinks from the trolley and could not deal with me immediately, but asked me to go to the front of the plane, and then did help me, giving me a pair of her own leggings. I not only felt terrible pain but received a dreadful shock. I was in seat 10C and the person who did this was next to me. He did not even apologise but said he 'would buy me a drink.'I have sent the washed leggings back to Louise, via Jet2's Administration address. This was a horrible start to our holiday. We would stay at the hotel again and recommend it.

Despite 3 hour delay on inward journey through no fault of Jet2 flight and hotel were very good and excellent value for money

My wife and I are both disabled and we're treated really well by the jet2 staff. They organised our transport from airport to airport seemlessly.