JesskyReviews of jessky.com

Response from Jessky· Jan 18, 2024

Dear Rebecca Coleman, I appreciate your patience and sincerely apologize for any inconvenience you've experienced. Upon investigating your order, we have confirmed that your package was dispatched promptly after the receipt of your payment. The shipment was sent to your delivery address in the UK via Royal Mail. Our records indicate that the package was signed for normally upon delivery, as per the logistics information. We promptly contacted the courier upon your report of non-receipt, and they confirmed the successful and normal delivery of the package. In our follow-up communications, we have attached the proof of receipt for your reference. Despite these efforts, we understand your concerns and have taken additional steps by requesting the logistics provider to reevaluate the situation. However, their feedback remains consistent – the package was received normally, and a comprehensive receipt certificate is available. To assist you further, we recommend contacting your local post office to request a certificate of package loss, as the logistics provider is willing to cover all associated losses in such cases. Unfortunately, we cannot provide specific logistics details here to protect your privacy. In consideration of your situation, we have proposed a solution: the reissuance of your order at 50% of the original price. We have detailed this offer in an email sent to you; please review it at your earliest convenience and inform us of your decision. We understand the importance of resolving this matter to your satisfaction and are committed to working with you to find an equitable solution. Best Regards The Jessky Team