Average
29 reviews
JaxpetyHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Established in 2017, Jaxpety aims to be an outstanding online home store with the mission of making shopping expectation come ture. Our business covers 48 states in United States through years of effort. Our warehouse in California, New York and Atlanta, covers an area of 5,000 square meters, which efficiently ensure the whole fast shipping-supply chain. We always strive to provide high quality products at a competitive price, professional customer service and cater to customer's explicit expectations.
Jaxpety (jaxpety.com) has 29 customer reviews on Rated Honest, with an average rating of 3.7 out of 5.
29 approved reviews, newest moderated first
Dawn
Posted
I received my order in a very timely manner and my gardening bench is just what I was looking for.
Response from Jaxpety· Apr 13, 2023
Dear Customer, Thanks for your message. It is nice to know you have got the parcel and you like it. Thanks again for supporting our store and have a nice day. Best Regards, Jaxpety Customer Service Team
Terry
Posted
Product was exactly what I was looking for. It arrived very promptly, in perfect condition and it was easy to assemble
Response from Jaxpety· Mar 21, 2023
Thank you so much for your support and feedback, which drives us to continue to offer high quality item and great service. We will always be here to offer help if there are any questions. Wish you the best. Jaxpety Customer Service Team
Dante’s M.
Posted
Fast shipping, well made, exceptional instructions. Happy with my purchase!
Response from Jaxpety· Feb 28, 2023
Thank you so much for your support and feedback, which drives us to continue to offer high quality item and great service. We will always be here to offer help if there are any questions. Wish you the bes. Jaxpety Service Team
lowell D.
Posted
Poor shipping lost or unable to ship on time. Damaged or opened packages. Response to long for a reply. Suggest you use Wayfair
Response from Jaxpety· Jan 31, 2023
Dear customer, Thank you so much for the message and we did care about every customer's feelings and shopping experience in our store. We don't wanna let anyone down or feel upset. That's why we kept asking you for the details of the mentioned issues but no further reply, Perhaps you didn't receive our messages. your favorable will help us speed up to solve the issue and make you feel better asap. As you know we handled the 3 parcels in good condition to FedEx in time and it is essential to make sure all shipped items are brand new and we also did that. they must be damaged in transit under the violent transportation. Hope you could reply our message and give us one more chance to correct all issues. Best wishes, Jaxpety Service Team
russ K.
Posted
As advertised they arrived in 3 days, Thank you!
Response from Jaxpety· Jan 31, 2023
Thank you so much and wish to have further business with you! Any questions, please don't hesitate to let us know. Best wishes, Jaxpety Service Team
dennis F.
Posted
all the parts are not in the box, they suck
Response from Jaxpety· Mar 28, 2023
Dear Customer, Thanks for your message. We are sorry to know the issue you met. Please no worry we will help you solve the issue soon after you contact us at [email protected] Thanks for your patience and expect your reply. Best Regards, Jaxpety Customer Service Team
Yvette P.
Posted
I did not receive the total set of nightstands. I ordered a set of 2. I received only 1 nightstand. I have contacted the company and they still haven’t respond or sent the second nightstand as advertised! I am very disappointed in this customer service. I read many of the reviews about this company before I placed my order. Please be kind enough to at least reach out to the customer and try to fix the problem. All customers deserve a company that will honor their advertising! Thank you, Jaxpety! I appreciate that you have made arrangements to fix the problem. I really like that you have reach out to me more than once for that help. Your customer service has done an excellent job. Sincerely, Yvette Peterson
Response from Jaxpety· Nov 28, 2022
Hi Yvette, thanks so much for the message. We need to clarify one thing: you only bought one item not 2. It is a multi-choice listing, you may chose the option: set of 2. We are sorry to bring you any misunderstanding and we will adjust this to avoid further issue. Hope to have your understanding.Good day!
Bennie C.
Posted
Everything is what I expected, great !
Response from Jaxpety· Nov 15, 2022
Dear Bennie, thanks so much for your comment. Hope to provide you with same high quality products and excellent service again in the future ^_^
