Cheryl D.
Posted
Lacking responsiveness
“Matches” did not actually share interests. It seems IJL meets its contract requirements by checking the box rather than spending time on quality matches. Even that I could accept. The biggest issue is my “executive matchmaker” was not responsive. Literally sent an email on 5/13, left a voicemail 5/24, and did not get a return call until 6/13 AFTER leaving another voicemail requesting contact by a manager. All that and they did not even have the decency to have a manager call me they routed it right back to the non-responsive matchmaker. For $3,500 I expect more professionalism.
Response from It's Just Lunch· Jun 26, 2024
Hi Cheryl! Thank you for taking the time to share your experience. Your membership had an allotted 6 months of hold available., which was exceeded by the time you reached out to IJL. We would have needed to hear from you by 2/21/24. You were placed on hold August 25, 2023 per your request for a date you met through IJL, Gary. We are confused by your post as from our records, you found success and your membership expired.



