Excellent
329 reviews
ItsHot.com Diamond Jewelry & WatchesHonesty, pricing, process and quality scores appear once 5 customers have rated them.
ItsHot Diamond Watches & Jewelry Store NYC. We specialize in High Quality Custom Designer Jewelry and custom watches. We have been in jewelry business since 2004. You can purchase our designs online at www.ItsHot.com or at our Manhattan jewelry store in NYC. Visit us for top designs and best prices on Diamond Watches, Diamond Engagement Rings & Wedding Rings, Diamond Earrings, Diamond Bracelets, women's and men's diamond ring, necklaces, gold chains and more!
ItsHot.com Diamond Jewelry & Watches (itshot.com) has 329 customer reviews on Rated Honest, with an average rating of 4.6 out of 5.
329 approved reviews, newest moderated first
Ethan F.
Posted
Fantastic store and website! It’s really easy to place your order there. The delivery even with free ground shipping I picked took less than a week. I was able to buy a very nice men’s diamond watch there and it arrived in four days. Both watch itself and packaging are outstanding and exceeded all my expectations.
David C.
Posted
Oksana was very polite, responsive, and friendly; I am a big fan of hip hop and love the selection of real hip hop jewelry in this store, these are not some silver and cz items but real stuff, gold with genuine diamonds. I love the fantastic collection of men's diamond rings I found at It's Hot at last was able to purchase my first one. Thank you, definitely won’t be the last.
Sandra W.
Posted
Oksana helped me choose a watch for my brother for his 40th birthday, and I absolutely loved how pleasant and dedicated she was. She helped me out getting a perfect gift in the right price range. Superb service.
Derek
Posted
I purchased a customised dog tag pendant, which had 3 diamond stones placed into the centre of it. Prior to receiving the customised dog tag I wasn’t made aware that the diamond stones would simply be set in the pendant with just a blob of glue. Once I received the item I accepted it as it had taken several weeks for itshot to customise the dog tag pendant and send it. After wearing the dog tag it has now become apparent the glue setting the diamonds in place has now dissolved. Allowing the diamonds to fall out of the dog tag pendant. As you can imagine I was highly disappointed in the quality of the item. An item of this value should be fit for a life time! Itshot responded to my request to repair the dog tag, but they want to do it at a cost to me of $110 + delivery charges. Unbelievably all they want to do is place more glue on the diamonds to set them again. Itshot do not want to accept liability for selling me a poor quality item. And simply want to glue the stones back again for a cost, which will obviously become a problem again over time. I believe itshot should rectify their error and set the diamonds correctly such as using prongs. I also asked if they could look into putting a plate on the back of the dog tag to make the back closed, as they previously had this option when purchasing the item. Apparently itshot don’t offer this service anymore! My advice is to stay away from itshot, as their after sales is terrible. I’m constantly sending emails to chase them up, they won’t respond with instructions on how to send the item to them (clearly they don’t want to do the repair) and when I ask for contact details so I can escalate the issue I get no response.
Response from ItsHot.com Diamond Jewelry & Watches· Oct 27, 2019
This order is from 2015, so it was 4 years ago, since it is a weekend we are not able to get in touch with original salesperson but I do see notes on the account that the middle of the pendant has too thin of a plate to custom set the diamonds as customer wanted, the proper way to set the diamonds would be to make the back thicker with a back-plate which I see in notes was offered but because it would make the pendant more expensive it was refused by the customer. So the only way to stabilize the 3 custom diamonds that customer asked us to set in the middle was to use the glue to support the diamonds (which is never a perfect solution). We also messaged privately and will definitely work on a better solution with the customer.
Helen F.
Posted
My husband is very keen on expensive watches. He already has a small collection of those so for his next present I decided to order a diamond watch from ItsHot. The delivery was very quick (got it on the next day!). The watch itself is not the most expensive they cary, I picked the one I could afford, of course, but I liked the quality and looks of it and my husband was very happy when he got the present, says now it's one of his favorite watches.
Silvia C.
Posted
Just got my third order and I am very delighted. Black diamond earrings are fantastic. Stylish, simple and elegant. And their mens diamond watches collection is simply the best there is, I got a great watch that looks perfectly on my husband’s wrist. I am a regular customer now and wish ItsHot good clients.
Felicia E.
Posted
Al helped me find the solid gold chain that I had been dreaming of. He made it easy to find a chain that suited me perfectly. Best of all, ItsHot has miraculous prices that helped me to save over a thousand dollars on the most beautiful solid gold chain I’ve always wanted!
Veronica H.
Posted
I’m very happy with my order! The package was delivered quickly and the diamond bracelet that I ordered after looking at it and collecting the funds for quite a while looks just amazing and better than I have imagined! Very happy with my purchase and totally recommend!
