Poor
734 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
iToolMax provide our customers with Inovative and Quality GardenTools, Automotive-tools,Power Tools which will make their life easier in numerous areas in their day-to-day routine. We offer FREE delivery on all orders, a 30 Day RISK-FREE Trial on all products, and 100% Customer Satisfaction.
itoolmax.com (itoolmax.com) has 734 customer reviews on Rated Honest, with an average rating of 2.6 out of 5.
734 approved reviews, newest moderated first
Jerry D.
Posted
Great Product
Response from itoolmax.com· Apr 18, 2025
Hi Jerry. Thank you so much for your kind words! We're thrilled to hear you're happy with our product. If you ever need anything, don't hesitate to reach out. Enjoy!
Nope T.
Posted
Purchased a paint sprayer and can’t get it to work. Several back and forth emails in between a couple days of delay response. Requested a full video, sent it and now they need to send it to their tech which is yet another delay. Know before you start to test the product beforehand (duh-I didn’t) and then getting a replacement is maybe a possibility but it’s going on 3 weeks and my project is still waiting on the tech to get me a replacement or figure out why it won’t spray out the paint but blows air just fine. I wish I could have given this a better review.
Response from itoolmax.com· Apr 17, 2025
Hello, Sorry to hear this. I have reported your situation to our after-sales team, but I can't find your order or the email you contacted us with your name. Please send us an email with the subject "Order Number + Comments" and we will give priority to you in after-sales. All the best. iToolMax Team
Cliff
Posted
Received a garden tiller, where the box looked like it had been opened and then returned. Opened the box, and it looked like it had been used. We purchased a new item, so we closed it up, and contacted the company. 3 months later, we are still going backend forth with them. They do not stand behind there 100% satisfaction guarantee!!!
Response from itoolmax.com· Apr 16, 2025
Hi Cliff, Sorry to hear that. Since I can't find your order, please send an email to [email protected] with the subject "Order Number + Reviews". We will solve your problem as soon as possible. Kind regards, iToolMax Team
Eidur Orn E.
Posted
A very nice little gadget. Good comminucation with seller. Recommend.
Response from itoolmax.com· Apr 15, 2025
Hello. We're glad you like your versatile trimmer and had a great shopping experience. Enjoy your yard work!
Eve
Posted
I would give a zero if I could. I bought a steam cleaner and the thing leaks like crazy. The attachments keep unscrewing. I wrote to the company saying I want to return it and they said it is not possible. It was $110.00 and now i am out the money which i dont have money to throw away like that.
Response from itoolmax.com· Apr 6, 2025
Dear Eve, Sorry to hear that you had a bad experience with the steam cleaner and the problem is still not solved. Please send an email with the subject "Order Number + Review" to [email protected]. And please provide a video of the steam cleaner leaking and loose accessories. We will solve the problem for you as soon as possible based on the information you provide. We apologize for the inconvenience caused.
joe
Posted
A good company that honors their warranty and provides on going tech support. Definitely buy from iTools they are your go to supplier of quality products. I will be a long-term customer. Joe
Response from itoolmax.com· Mar 31, 2025
Hello, Joe. Thank you for your five-star rating. Your support and recognition are very important to us, and we will continue to provide quality products and services. Have a good life.
Keith B.
Posted
This wood storage rack is great - it can hold so much!
Response from itoolmax.com· Mar 27, 2025
Hello, Keith. I'm glad you like it! Our features are that it can be installed and is firm. I hope it can bring more tidy space to your home. Thank you.
Kelley D.
Posted
UPDATE: they emailed me again and are dragging their feet and want a video of something that doesn’t work??? It’s been in the return box since January! They use the worst stall tactics ever! I have email after email them asking redundant questions. I’ve done everything I can to help this along. I will continue to spread this is a SCAM until they take care of the situation. I have been dealing with this company since January. I wanted either an exchange or refund because the product wasn't working. I have about 15 emails back and forth and all they can do is keep asking silly questions of me. They are completely ignoring the fact they said it would be no issue for a return. It’s a HUGE issue as they are skipping out on their responsibility of taking care of the customer. This company has got to be a scam. NEVER USE THIS COMPANY!!!
Response from itoolmax.com· Mar 20, 2025
Dear Kelley, Sorry for the bad experience. We have given you priority to follow up on the order after-sales. Please check your email and cooperate with us to complete the order after-sales for you as soon as possible to give you a satisfactory solution. Sincerely, iToolMax Team
