Poor
734 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
iToolMax provide our customers with Inovative and Quality GardenTools, Automotive-tools,Power Tools which will make their life easier in numerous areas in their day-to-day routine. We offer FREE delivery on all orders, a 30 Day RISK-FREE Trial on all products, and 100% Customer Satisfaction.
itoolmax.com (itoolmax.com) has 734 customer reviews on Rated Honest, with an average rating of 2.6 out of 5.
734 approved reviews, newest moderated first
Deborah H.
Posted
Never received the product i ordered and my credit card was already billed 3 weeks ago.
Response from itoolmax.com· Sep 27, 2026
Hi, We’re truly sorry about the inconvenience. We've informed our team, and a colleague will be following up with you shortly to assist further. Thank you for your patience. Best regards, Support Team
Larry G K.
Posted
Itoolmax is an honorable company with fast delivery and professional service.
Response from itoolmax.com· Sep 27, 2026
Dear customer, Thank you so much for your kind words! We’re thrilled to hear that you were happy with our fast delivery and professional service. Your support means a lot to our team, and we truly appreciate you choosing iToolMax! 😊 Best regards, iToolMax Team
Brenda
Posted
I ordered it off of the internet against my better judgment I received a defective item that has a silver cap on it with a useless tool that is supposed to be used to get the bolt off which it doesn't it just spins around now I have had a series of 10 emails back and forth and they want a video they want pictures I've sent them pictures my phone will not do a video now they are refusing to send me a label so I am going to send this back to the city of industry and I want my money back I don't anticipate I will get my money back but I can assure you I will be all over social media about i-tool Max in their junk
Response from itoolmax.com· Oct 9, 2026
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Lesley N.
Posted
Easy website to work when ordering. Good communication during the whole process. Good follow-up communication. I love my product!!
Response from itoolmax.com· Sep 24, 2026
Hi, Thank you so much for your wonderful review! We’re delighted to hear that you found our website easy to use and appreciated the communication and follow-up throughout your order. Most importantly, we’re so happy to know that you love your product! We truly appreciate your support and hope you enjoy it for a long time to come! 💚 Best regards, Support Team
Khloe D.
Posted
Got a really good cordless tiller that dug through the soil nicely in my wildly overgrown garden bed. Unfortunately, the battery clip broke and doesn't stay in its place anymore.
Response from itoolmax.com· Sep 24, 2026
Hi, Thank you for your review! We’re glad to hear that your cordless tiller worked well in your overgrown garden bed and made digging through the soil easier. We’re sorry to hear about the battery clip issue, though. Please reach out to our support team with your order details, and we’ll be happy to look into this and help find a solution for you. We appreciate your feedback and your support! 🌱 Best regards, Support Team
Ivan W.
Posted
I reached out to itoolmax regarding changing the vacuum setting to the blowing section. Vicky quickly sent me the instructions and pictures on how to reset the blower. I was very pleased with the quick response to my inquiry, Thank you Vicky! Ivan Walker
Response from itoolmax.com· Sep 22, 2026
Hi Ivan, Thank you so much for your wonderful review! 😊 We’re delighted to hear that Vicky was able to quickly provide the instructions and pictures you needed. We truly appreciate your kind words and support, and we’re always happy to help whenever you need us. Have a great day! Best regards, Support Team
Patricia F.
Posted
Do your research before buying from this company. The product I received was cheap, flimsy, poor quality, very different from the description, and did not work as advertised. Returning it has been a nightmare. Customer service keeps demanding additional photos, creating an endless back-and-forth. On top of that, I would have to pay for return shipping, which is not worth the cost of sending back a $150 product that is essentially useless, and wait for them to examine the product to approve a refund. Now I'm out $150 and stuck with a product I can't use. Worst customer service experience I've had. I would not recommend this company or buy from them again.
Response from itoolmax.com· Sep 21, 2026
Dear Customer, We’re sorry to hear about your experience and apologize for the frustration this has caused. We take product quality and customer service seriously, and we’re disappointed that the product did not meet your expectations. We also understand how frustrating it can be when the return process takes longer than expected. We’d like the opportunity to review your order and work toward a fair resolution. Please contact our customer service team with your order information so we can look into the details and assist you directly. Thank you for bringing this to our attention. Best regards, Support Team
Consumer
Posted
This is an absolute scam. Don't buy from this company unless you like wasting money. Item broke in the first 5 minutes of usage. Company won't refund my money or return my messages. I'm out $432.00.
Response from itoolmax.com· Sep 21, 2026
Hi, we’re truly sorry about the inconvenience. We've informed our team, and a colleague will be following up with you shortly to assist further. Thank you for your patience. Best regards, Support Team
