itoolmax.comReviews of itoolmax.com

I ordered a snow shovel and I want to return it. I never opened it. It is still in the original package. I have tried for 2 weeks to get a way to ship it back, and they are playing games in the emails. I sent photos of the unopened box, and go no response. I think this place is a scam. Stay away from ordering anything from this place.

I ordered the 16” snow shovel which is being heavily advertised . It has been 10 days with no shipping date received yet. I contacted them and they said they were overwhelmed with orders an I should get mine in 5 business days I am reading teeeivle reviews from customers an a google search says the company has numerous complaints against them as far as customers not receiving what they ordered or receiving a flimsy product and customer service is not quick to respond. I’m attempting to get a refund as I am afraid to be involved with this company at this point.

I want to warn everyone about my experience with ItoolMax so you don’t lose your money like I did. In November, I ordered a chimney cleaning kit from ItoolMax and paid $130. I believed they were a legitimate company. Weeks passed and nothing arrived. When I contacted them, they kept changing their story. First they blamed holiday shipping delays. Then they claimed the package was delivered. I contacted USPS myself, and they confirmed nothing was delivered to me. Now it has been almost two months and I am still waiting. ItoolMax kept sending me different tracking numbers and different explanations. At one point they even admitted that a “delivered” message they sent me was a mistake meant for another customer. USPS later confirmed what actually happened: • One tracking number only showed a shipping label was created — meaning the item was never shipped from China. • Another tracking number showed the package was delivered to a completely different address that ItoolMax provided, not my address. • USPS confirmed nothing was delivered to me. Even after all this, ItoolMax refused to give me a full refund. Instead, they repeatedly offered 20–30% partial refunds, discounts for future purchases, or reshipping the item if I paid more money. Offering a 20% discount for a future purchase while keeping 80% of my money for something I never received is unacceptable. What shocked me even more was that they expected me to go door to door in my town and ask people if they received my package by mistake. That is completely unrealistic and absurd. It is the seller’s responsibility to deliver to the correct address, not mine to investigate their mistake. I sent them many emails demanding a refund, but they mostly ignored me. They had no problem taking my money or even asking me to review a product I never received. I tried to be patient and work with this company, hoping they would fix their mistake. Instead, they delayed, avoided responsibility, and refused to return my money. The facts are simple: • I paid in full • I never received the product • They made shipping and communication errors • They refused to refund my money Based on my experience, I truly believe ItoolMax is not a legitimate company and operates like a scam. I strongly warn everyone: stay away from ItoolMax and do not risk your money with them.

I brought 8 solar path lights one was broken on arrival & another faulty I asked for replacement NO RESPONSE I sent 5 emails & chat all didn’t respond So much for there 30 day money back guarantee & replacement I was ripped off $36 because I have one light that dosent work & the other if touched turns off Which I consider faulty Do not use this company

I ordered the snow blower and never received it.

I bought the Wall Mounted Firewood Kindling Splitter for my brother, cousin, niece and husband for Christmas. I made a mistake on an address of one to be shipped separately to my niece. She did not get hers. I followed up after Christmas and was surprised to receive a response and a promise to look into what happened to the gift. Without having to hassle them, I-Tool Max again responded later saying it was shipped, but showed it was to the wrong address and then returned. They offered to re-send the gift or refund and I opted for the resend. The whole experience was nostalgic since this is what customer service used to be. Kind, friendly, helpful. Thank you I-Tool Max for all that you do! I will look forward to purchasing from you again!!

I ordered a snow blower shovel they took my money sent a tracking number by email. Went to website put the tracking number in the number doesn’t even exist definitely a scam I’m calling my bank to try and get a refund

I ordered iver 1 week ago. My credit card was charged but no info on shipping date. I emailed the company 3 times with no response!!