Excellent
343 reviews
IssuetrakHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Issuetrak is a versatile B2B web-application for help desks in multiple industries. Our configurable and simple-to-use ticketing software helps organizations streamline help desk operations by tracking and managing issues, complaints, customer support requests, workflow management, IT assets, and more. Issuetrak software also comes with built-in report generation, task management and alerts to help businesses swiftly and effectively organize and handle all and any issues reported by users or employees. Issuetrak's highly customizable interface facilitates easy integration of Issuetrak in your existing system, protecting your tech spend and ensuring no issue slips through the cracks!
Issuetrak (issuetrak.com) has 343 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.
343 approved reviews, newest moderated first
Edward
Posted
IssueTrak has been a valuable addition to our company's day to day operations. All issues we have experienced have been resolved efficiently and all IssueTrak employees I have had experiences with have been pleasant and helpful.
Joshua
Posted
We use IssueTrak to track problems that our employees have in our office. It is excellent software that makes keeping up with everything easy. If I ever have a problem with it, contacting IssueTrak support and getting help is always fast and easy. They are usually ready to fix the problem before I am.
Anand K.
Posted
I cannot stress how pleased I am in using Issuetrak software. We use it as a help desk ticketing system for our clients, for our internal employees, and also for Change Requests. We have only used about 40% of it's capabilities and we are learning about the customization of the system every week. If I cannot find what I am looking for, I always call customer support and am greeted by wonderful voices on the other end. Julian, Patrick, Alex, and Ryan are always ready to help. What a wonderful organization that gladly and happily stands by their product 110%. Mike Wright did a wonderful job in setting up our system and I can't thank him enough. If I have left someone out, then you know who you are and just know that I am extremely grateful for your assistance in helping me make my job for effective and efficient.
RJB
Posted
IssueTrak is a good product for smaller to medium size businesses. Over the years they have been fairly responsive to our needs and have incorporated some of our enhancement suggestions. We are at the point of needing more of an enterprise-wide solution and not sure yet that IssueTrak will meet those needs.
Jon
Posted
This platform is a good system for monitoring and tracking support issues. It has a lot of features that we use to track support issues. Their customer support team is very responsive and addresses our questions and issues promptly. Four stars because of the custom header on their API interface, and because their reporting features (for analyzing issue stats and trends) seems a little light.
Carol
Posted
We had a number of questions and concerns when we started out streamlining and simplifying IssueTrak to better suit our needs. We have been using IT for a number of years and our questions were around linking Issues to Custom Screens, Groups, etc. The IssueTrak Support Team was extremely helpful and informative and we're now set up the way we need to be. Thanks IT - as always, great support!!
Nathan M.
Posted
Have been an IssueTrak customer for four years, have never had any issues and always had prompt customer service that has not only been fast but effective. Have recommended this solution to other companies and will continue to do so
Alexa
Posted
Paul Harris was exceptional in getting me set-up and trained on the system.
