Excellent
343 reviews
IssuetrakHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Issuetrak is a versatile B2B web-application for help desks in multiple industries. Our configurable and simple-to-use ticketing software helps organizations streamline help desk operations by tracking and managing issues, complaints, customer support requests, workflow management, IT assets, and more. Issuetrak software also comes with built-in report generation, task management and alerts to help businesses swiftly and effectively organize and handle all and any issues reported by users or employees. Issuetrak's highly customizable interface facilitates easy integration of Issuetrak in your existing system, protecting your tech spend and ensuring no issue slips through the cracks!
Issuetrak (issuetrak.com) has 343 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.
343 approved reviews, newest moderated first
Christian
Posted
The site is very easy to use, and the issuetrak technicians respond very quickly. Instead of dictating what I should do to fix the issue, they always offer to do a remote session, which makes fixing every issue a breeze.
Mayra V.
Posted
We have been using Issuetrak for about 3 years now. It has been great and has truly build some transparency in our process. In the past three years there have not been many changes as far as design or plugins. I would love to see a better mobile app since a lot of users are now mobile. Overall a great product and great price.
APT
Posted
Using it for 5+ years (300+ end users), very user friendly, I can always count the support team when help is in need.
Ed
Posted
Have worked with a variety of ticketing systems\service management tools over the past 20 years. IssueTrak offers an easy to navigate user interface and requires far less level of effort to administer than competing tools. Support staff is great to work with and quick to respond.
Blaine
Posted
We continue to find more uses within our company for Issuetrak. IT has used it a long time, and other departments now use it as well. Good customer service when we need it, and the site is always up and available. And...they continuously to enhance the product. Good long-term business relationship... good service...love it.
Natalie
Posted
The Issuetrak team have been very supportive as we have embarked on the process of setting up our system. It is clear to use and with the user defined fields it is easy to personalise to your company needs. The technical team are patient and helpful and the knowledge base on the system gives useful pointers.
Lisa B.
Posted
I have implemented IssueTrak with two companies now. IssueTrak is so versatile, I use it not only as a help desk but for operational and administrative management of my department. I use the system to ensure compliance and also to manage day-to-day operations. It makes managing an IT department more efficient. I cannot imagine running a department without it.
Blake
Posted
Support is great. Been waiting for version 10 for a while. Long term client.
