Imperial PFSReviews of ipfs.com

I spoke with Amanda on the phone and she was really rude . Customer service sucks, good luck if you need help with anything

I tried to use the services of this company to fund a policy through Zensurance .All info for the monthly payments was submitted through their online portal. The portal accepted all of the payment details at that time. All should have been fine. A few days went by and after checking my bank account ,noticed that payments had not been withdrawn.No one at PFS made any attempt to contact me about this issue. I contacted the broker(Zensurance) and was told the banking info was wrong. All info submitted was correct.I then sent a photo of a void cheque of the account to be used as confirmation of the bank details as submitted. Another couple of days went by . I received at text from an employee at Zen confirming the details were good and all would be fine. Not so fast. Moments ago I received an email from Imperial PFS informing me that my contract has been rescinded Mar 24/23. This company has a ZERO rating for customer service in my opinion.I would advise potential customers to find alternative solutions

I sent in a payment the day I received their invoice. They said they did not get my payment in time and they would not remove the late fee. I have been a customer of theirs for years and have never had a late payment.

Extremely rude customer service… I feel treated like a queen at walmart compared to how I was treated by their employee. Worst experience ever! Don’t use them!

Horrible customer service. Very rude. I paid them off in one payment just to avoid dealing with them.

Insurance payments made easy. They have financed several policies and making payments is easy and going paperless was easy. The website is fast and easy to use.