Poor
437 reviews
inthecloudsHonesty, pricing, process and quality scores appear once 5 customers have rated them.
On-demand custom vinyl records, printing and merchandise solutions for bands, brands, small businesses and anyone looking to put audio on vinyl. We do EVERYTHING in-house and can make changes to your custom products in your order right up until it ships out the door. Contact [email protected] with your order number if you need any assistance or have questions about our business.We specialize in short run lathe cut vinyl records in 5in, 7in, 10in, 12in, and 2XLP sizes. We offer multiple colors and shapes to make your vinyl record truly unique and personalized.intheclouds is part record label, part art project that was dreamed up in an unfinished basement in Central NJ.We were founded in 2011 with the goal of using outside the box ideas to create unique and collectible vinyl experiences that would thoughtfully showcase the actual music on the records we put out. In 2017 we refocused our in-house services to offer on-demand solutions. Order only what you need -when you need it - and eliminate additional inventory created and wasted when ordering manufacturer minimums.
intheclouds (intheclouds.io) has 437 customer reviews on Rated Honest, with an average rating of 2.9 out of 5.
437 approved reviews, newest moderated first
Matthew W.
Posted
My vinyl was incorrectly printed, cutting out multiple songs. Overall, the quality (that of which had been mastered to maximum loudness and studio quality) was barely audible by my record player. Background noise became the record’s foreground.
Troy M.
Posted
Shipping took long but customer service was helpful and kind. The package was shipped shortly after inquiring. Jackets were exactly how I wanted them! Thank you!
Neha V.
Posted
Absolutely horrible customer service. My account package has said delivered for weeks, but it was never even received. It says delivered and left in mailbox but it is nowhere in that building nor the buildings near it. I have contacted this company about 6 times and have received continual ghosting. USPS says they will provide documentation to give to the company that it is not found, but this company will send a basic auto generated email and then never reply to me. I have been asking for a refund once I realized they weren’t going to reply back to me, but they still are refusing to acknowledge my emails. I’ve given many chances to them but am unfortunately left to leave this review. I’ve never had this kind of customer service, they charged so much and will not even bother replying. Would not recommend.
Ashley V.
Posted
I bought a vinyl record for my boyfriend’s birthday and it’s been 2 months and still hasn’t shipped. They did respond quickly through email but told me the same thing both times (it’s taking longer than anticipated ship time). At this point I just want my money back. Sucks that I was really excited to gift this to someone. Order still hasn’t shipped, not a good experience
Stephanie L.
Posted
Made a vinyl for my partner. He loved it so much. I loved how well the print was made for the cover, very nicely done.
Ashley T.
Posted
This company takes your money and then does not send the product and when asked they will not give a date. Don’t order from them. No business should take consumers hard earned money and not send product in a timely manner.
Marcee
Posted
I ordered my vinyls in November and have yet to receive them. I got an email saying they’ve been shipped but the tracking just says the labels been created. It’s been months. Can I either have the vinyls this month or can you give me my money back?
Evelyn W.
Posted
It’s been well over their allotted time for shipping my package and I am not hearing anything from this company after sending emails everyday to their support email address. This is after going back and forth with them for weeks trying to get an update just to be told I never put in the order and that they have no information for. At this point I just want my product I ordered and to never interact with this company again.
