inthecloudsReviews of intheclouds.io

I’ve made an order weeks ago and it was estimated to be delivered by 4 weeks. The status says it hasn’t even been processed and it was a $160 AUD order. They do not reply to their emails and only have an automated system that says there are delays. I have no updates or details on my order and no way of getting in contact.

Stay Away from Intheclouds I placed an order with Intheclouds in mid-May, and everything seemed great at first. I created custom audio tracks, edited the mix myself so it would sound perfect, and even designed the album art to fit the jacket. I was so excited—it was meant to be a very special birthday gift for my girlfriend. After waiting two full months, it finally arrived just in time. I had used clips of us laughing together and added a custom message at the end of the vinyl. It was personal, heartfelt, and meant everything to me. But when we played it… it was a disaster. The bass was so blown out it drowned everything else, the highs were completely lost, and the mids were peaking so badly it was unlistenable. I spent $200 CAD—my entire birthday gift budget—and my girlfriend ended up with nothing on her birthday. To make matters worse, trying to get support has been a nightmare. Their AI-driven email response system is confusing and impersonal, and after three weeks, I still haven’t received a proper reply or resolution. I’ve now lost $200 and all I have to show for it is a ruined gift and total radio silence. Avoid this company at all costs. They ruined a very important moment, and clearly don’t stand behind their product.

Had some concerns with my order and wrote several emails to customer service and have been put on the back burner and forgotten about. I have reached out again in hopes that they’ll continue communication with my concerns of the quality of my order.

This is my third project with. in the Clouds and all have been great. Colors are true to photos and packaging is well done. The website is easy to navigate as well.

Still Waiting for my order, l paid £140 on 2nd June

This so-called company is a huge scam. I placed my order over two months ago. At checkout, it told me to expect my CDs within two weeks. Two weeks passed — no CDs. So I contacted them, and they told me that due to a high volume of orders, it would now take 4–6 weeks. I waited, but — you guessed it — still nothing. I reached out to their support email again, only to get either automated responses or a very unhelpful agent who claimed he couldn’t get in contact with the people making my product. It’s now been two more weeks since then, and still no answer. To clarify: 8 weeks, no product, no clear response, and it’s obvious they have no idea what’s going on with my order. Their customer support is extremely difficult to reach, and overall this has been one of the worst online shopping experiences I’ve ever had. I would strongly advise you not to buy from this disgrace of a business.

Everything came out as I expected it. I was worried because, the upload instructions being some what unclear, I didn't know if the track list would be listed on the disc itself or on the back cover, and was afraid it might clash with the track list I included in the back cover image. But it turned out great and the sound quality is fine.

2 months passed and they still havent started my order. I understand vinyl pressing can take a while but my order was for a vinyl jacket/sleeve. When i reached out to customer service i was answered by AI but i was able to get a refund. Youre better off ordering from Vinyl Art Co you have the same options but they actually operate like a business and not some guy in his apartment side hustle