Interval InternationalReviews of intervalworld.com

We had made a trade of our timeshare for Maui, right in Lahaina, with Interval International about 2 weeks before the fires. Our week in Maui was to be April 2024. I don't even know if the building is still standing (I doubt it) - but Interval will do NOTHING to help us. We will have to pay another $229 exchange fee!! Unbelievable, unprofessional, and GREEDY. We contacted our timeshare and they are gracious enough to give us a free exchange. We will not be renewing with Interval and may try to get rid of our timeshare after this. I've had enough with all the extra costs involved....

We met with Linda from the sales office at Taino Beach Resort - we were open to looking into a timeshare but when we told her we weren’t interested (because the property is run down, our AC isn’t working, the pool is disgusting, and everything closes before 7pm) Linda wouldn’t give us the snorkeling passes we were promised. Not only did she get snippy and rude once she realized the timeshare doesn’t make sense for us she didn’t give us the one thing we were entitled to for our time. I would NEVER buy here!!!

Totally wrongful advise was given to book a vacation. Additionally, neglected to follow up on the wrongful advise given. When we reached our destination reservation, the reservation was not honored by the resort. When we tried to contact Interval to help, we were just transferred around and around, and the Reps assisting were very rude and unprofessional

We were just informed that the Coconut Palms II which is a had booked for our exchange week is not finished being renovated after a hurricane last year. Interval literally told us they have nothing else available on the beach anywhere in the state of Florida and don’t seem to care that we have non-refundable flights. My entire family was flying in for this family holiday and everything is just in shambles now. Customer service representative was not only completely void of empathy but almost took joy in saying “the accommodations are subject to change ma’am. We are not responsible for your travel accommodations” … when we asked what would become of our non-refundable flights. My heart is hurting and this company is is all too happy to say “oh well”. My suggestion is find another means of travel, another company, another service provider. Anyone but these people

I assisted a friend with a certificate to book a reservation. They added his name to my account. The first representative used the wrong address and couldn't process the credit card and told him to contact his Bank. The Bank verified that she did indeed enter the wrong address. The second representative booked the reservation, but booked it in my name using my address and his credit card. To make matters worse the second representative is the one that added his name to my membership account. Note, my address was incorrect because it didn't have my apartment number on it anyway, which means that if something was mailed out I would have never received it. My friend requested the insurance for travel and the second representative put the travel insurance in my name. The third representative told me that the name could be transferred and told me to contact the insurance agency. The insurance agency said that the representative was wrong and that the policy had to be canceled and that it was in fact in my name and not in the person's name that had booked the reservation through interval international. When I contacted the interval international and told them, they said that my friend's name was attached to the reservation, however that did not reflect with the travel insurance company. When I requested that the reservation be canceled and rebooked, they told me that my friend would have to pay a $100 cancellation fee for a rebook if he wanted the insurance, this is after they are obviously the ones that made the mistake. I had a conference call with the insurance company and interval international to prove that they were the ones who indeed messed up the reservation and they still wanted to charge my friend $100 to cancel and to rebook along with the travel insurance. The supervisor who claimed that he was a supervisor was totally 100% useless as the only thing that he was able to do was give me an email for a correspondence to request that my friend not pay the $100 for the cancellation and rebook. It is the saddest experience I have ever had with interval international in my 13 years as a loyal customer and former time share owner. I sent them an email and of course they did not get back to me, I gave them my telephone number and of course no one has called me as of yet. I am totally embarrassed by them and they're unethical activities and the incompetence of the customer service Representatives and the useless supervisor who did absolutely nothing to resolve my problem. My suggestion to you that if you have a membership with these guys make sure if you do use a certificate for friends and family, before you even get off of the phone verify that everything is correct including the name, addresses the insurance and everything else because, you actually have to prompt, the customer service representatives to do their job. I even had to explain to the representative to itemize the reason why my friend was paying what he was actually paying for, and to specify the amenities for the booking. It was the most pathetic display of unprofessionalism I had ever seen in the 54 years that I've been on this planet.

Maybe it works for Americans but certainly did not work for us in Europe or Australia. Tried to “exchange” many times eventually losing 2 Marriott deposits. Strange that some of the resorts we tried “exchanging” were unavailable but available for “Getaways” which must be purchased. Think long and hard before wasting your money.

This used to be good 2-3 years ago but there’s barely any decent destinations to use a certificate on any more. To add insult to injury, they set you up to pay exorbitant amount of money in hidden fees. ❗️❗️What’s the point of the certificate if I’m just going to end up paying regular price or more anyway.❗️❗️ At this point they should sacrifice the amount of certificates they give to customer in exchange for better quality & options.

getting worse - Do not deposit your timeshare week for exchange - I have three weeks deposited with 4 bonus certificate. You do not have much choice. I have been waiting for two years and still waiting for the exchange. One expired!