International Van LinesReviews of internationalvanlines.com

Really good experience! Everyone I dealt with was helpful and easy to communicate with, and the whole process went smoothly. Moving is stressful enough, so having people who were available and patient with my questions was a relief. Would definitely recommend them.

I moved from Chicago to Florida. International Van Lines was with me every step of the way. The communication is outstanding! The customer service agents are so nice, and helpful. They answered all of my questions. I would definately recommend this company!! Wish I could give 10 Stars!!

I moved cross. County from Chicago to San Diego Movers and customer service were amazing I will definitely recommend them to all my friends and family members or anyone in need of long distance movers IVL is the way to go

I cannot overstate how horrible our experience with this company was. Do not hire them. If you do, buy the insurance. We were extremely prepared and repeatedly identified our most valuable piece, a $20k vintage sculptural wood table. Driver arrived 45 min late with no crew. Two movers arrived an hour later and two more an hour after that. No packing materials. Driver asked ME to go to Home Depot to buy bubble wrap and frame boxes. I bought everyone lunch, and the crew then left to “get drinks.” Day 2: Despite repeated warnings about the $20k table—and specifically flagging the inadequate wrapping—they put this delicate table at the bottom of the truck and stacked belongings on top of it to the ceiling. I have video documenting it. Driver and workers argued over pay in our kitchen. Loading stopped in the rain over a dispute about a truck limit while our belongings got soaked. IVL couldn't fit everything. While unpacking, we found boxes with ONE item in them—like a surge protector. We had to leave belongings behind and pay $1,200 to have them driven 600 miles. Upon delivery, the $20k table was destroyed. Other furniture and paintings were damaged, and the furniture-hardware box—which the driver said he put in his cab—disappeared. I submitted a $75k insurance claim. The insurer sent an appraiser. **Final tally: $86,000. IVL offered $1,000.** I documented everything with emails, photos and video. The driver acknowledged that he'd never had someone more prepared for a move and that the handling of the table was “not industry best practices.” IVL also charged me $500 for “moving blankets,” which I paid so I could have a clear conscience leaving this review. Accidents happen. This wasn't one accident. It was a cascade of failures involving staffing, packing, loading, damaged furniture, missing items and an insulting claims process. The only positive: IVL hired a good local crew for unpacking, whom I've since hired again. I would strongly caution anyone against entrusting this company with anything they care about.

I moved from Los Angeles, CA to Chicago, IL, and had a great experience. Everything went smoothly, the team was professional, and my belongings arrived safely. Very satisfied with the service.

I didn’t know what to expect since I have moved couple of times before and those were not so nice experiences so I was open to c what was coming! The driver arrive 10 minutes early so it was a great start,labor doing the packing arrive on time we did a walkthrough about every room and how I wan it to be label on the boxes so I didn’t have any issue of where the box came out of the house and I knew where to put it in the new one , the house floors were protected even without asking them to do it. TVs were packed professionally Mattress were protected real nice also I will definitely look forward to work with IVL again! Hopefully don’t have to move again lol

Its usually hard for me to trust moving companies, but International vanlines changed my mind about that. Amazing service from the customer service to my driver! They officially have a customer for life.

I moved from Sacramento, CA to Austin, TX, and everything went great. The whole process was smooth, professional, and stress-free. Very happy with the service and would definitely recommend International Van Lines.