Average
524 reviews
FinHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Fin is the Customer Agent company delivering customer experiences across support, sales, and commerce. More than 30,000 companies use Fin products. Fin resolves over 2 million conversations weekly and has surpassed $400M in annual recurring revenue. Founded as Intercom in 2011, the company evolved its product, infrastructure, and team around AI-powered customer communication. Fin is a privately held software company with more than 1,400 employees across six global offices.
Fin (intercom.io) has 524 customer reviews on Rated Honest, with an average rating of 3.5 out of 5.
524 approved reviews, newest moderated first
Hannah
Posted
The range of features in Intercom covers everything we could need. The speedy development of the AI features and translation will future-proof our use for years to come. It saves us so much time, and the AI is really solid in its responses to customers.
Joe C.
Posted
The personal touch for a company that focuses on innovating Customer Service through AI is what sticks with you. Their team engages with you along your own journey making sure you are making the best of the solutions.
NDC
Posted
Fácil de usar, Interfaz limpio y claro, toda la información en un lugar!
Marco M.
Posted
My experience with Intercom has been excellent. The platform remains intuitive, efficient, and generally user-friendly. The Copilot AI tools have reduced the response time to elaborate queries, giving accurate answers, helping us resolve issues quickly and with great accuracy. The support team and Intercom AI was also prompt and helpful when I had queries. Overall, I’m very satisfied with Intercom.
James D.
Posted
A really strong customer service base for your AI targeting is key - with UI, security and the outcome focus. Highly recommend.
Kyle B.
Posted
Intercom has really helped us start getting customer service right. The AI knowledge base has greatly reduced our over-reliance on our customer service team and increased our overall customer experience.
Response from Fin· Mar 14, 2025
Thanks so much! 😊 Glad to hear Intercom is making a difference - excited to keep supporting you!
ethan
Posted
The tool is good, but way too expensive for the amount of outages I experience every other week. Perhaps invest a little bit more on infra before going all out on AI?
Response from Fin· Mar 17, 2025
Hey Ethan, Bobby here, I lead the Support Team. We're in the process of migrating our infastructure to PlanetScale which will solve this. But you're right, it's not ideal at the moment. Please don't give up on us. Happy to chat in more detail if you want. My email is [email protected]. Also Ryan, our Director of Infrastructure, also has a blog post on it too: https://www.intercom.com/blog/evolving-intercoms-database-infrastructure-lessons-and-progress/
Koen C.
Posted
Very elaborate product. I really value all available options, and how it empowers a growing SaaS organisation to scale support operations.
