Poor
101 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Instant Pot is a Canadian brand of kitchen appliances.
Instant Pot (instantpot.com) has 101 customer reviews on Rated Honest, with an average rating of 2.4 out of 5.
101 approved reviews, newest moderated first
Meg W.
Posted
My Instant Vortex Plus airfryer developed a fault after nine months. I contacted Customer Care who were amazing at dealing with my problem. My problem was solved after 3 days by extremely friendly staff. I don't think I have ever been dealt with so efficiently by any other company. A huge thank you to Instant Vortex Plus Customer Care
galacticious
Posted
UK customer service does not reply to emails.
Bjørn C.
Posted
Been using the instantpot almost everyday for a couple of months now and it has been working flawlessly. Very reliable and stable performing product. Looking forward to many more delicious meals.
Rosangela G S.
Posted
My Instant Pot pressure cooker suddenly stopped working.I purchased it at the end of February 2023 through Amazon. At the end of September it stopped working. I filled out the form on the website in October, sent the invoice and the requested data and received an email from customer service that would soon return. They never returned. I called on the phone and they never answered or got back to me. I sent an email and they didn't respond. I have small children who need food cooked in a pressure cooker. It is a disregard for the consumer. I don't know where else to turn. It's an expensive product.. Very poor customer service in UK.
Steve F.
Posted
My old Sage slow cooker, gave up the ghost after 5+ years, so I decided to treat my myself to an expensive new slow cooker / air fryer. Read the online reviews on the website and decided that the Instantpot Duo Crisp with ultimate lid 13 in 1 would be the ideal choice. Ordered through John Lewis, as their guarantees are always the best. Picked it up at Waitrose, tried it on dehydrate banana a couple of days later, ok. Tried the air fryer for chips a couple of days later, ok again, but difficult to understand all functions as you have no manuals and it is all on line and difficult to see on a mobile phone. Anyway tried to use slow cooker to do lamb shanks. 2 hours later the machine is still alternating between 1 and 3 bars of pre heating. Opened the lid and the contents are cold/ like warm. Put it on pressure cook and it was ok then switched to slow cook straight after and it went through pre cook to cooking after 39 minutes( don’t forget the pot was already hot) Tried again next day and it still will not pre heat. Wrote twice to instantpot customer support, got no replies. Wrote to John Lewis and they have immediately offered me a return and refund ( thanks to them for their excellent customer service as always) Now got a Ninja ( all works excellent) always look at all reviews etc before buying / Using something where customer support is non existent. Ps don’t ever give up on fighting for your rights 2 -3 weeks to quickly sort it out, but sorry I stupidly didn’t look at all reviews prior to buying as when I typed my problem with pre heating for the Instantpot in Google it appears many other people have the same problem. Whatever happened to customer service and companies caring for the quality of the items they sell. Not happy with this product, could have just been a duff machine, but if the company can’t even be bothered to reply to my two emails, then it doesn’t deserve to get any more business
CA
Posted
I have been after a instant pot duo 5.7L lid replace lid for bloody ages. I cannot understand why they are out of stock for the last 36 months. Nobody tells you why there are no replacement parts. No explanation given on their website. This means I cannot use the pressure cooker for stews and soups. I tried the glass lid. It's rubbish.
Lorraine S.
Posted
I accidentally burnt the base of my instant pot dou, contacted customer services to buy a new part. They were so helpful and even though it was my own fault today I received a brand new instant pot free of charge. I couldn't believe it, I am so happy as I love this kitchen appliance. Thank you so much.
Martin B.
Posted
Very poor user information. The user manuals on the website don't match our device. You cannot find the user manual using the product code (and the naming convention is not consistent between the site and the various manuals). No Quick start guide. Some tags labelled 'remove before use' are hidden. I only found them by chance. No user information showing you what each button does or where important items such as the pressure release value is actually located.
