ins.comReviews of ins.com

DO NOT BUY FROM THIS COMPANY!! Horrible, cheap material, not what is pictured, and they make the return process impossible! Asked for a photo of the items to return as well as the original invoice and then zero response on next steps. DO NOT BUY!!

This company is awful, I've been trying to return my items for over two months and they won't give me the information on where to return them. The phone number that is provided they don't call you back and I send emails twice a day thinking they would get tired of me but NO response. Thank you, Gina

Just want to let you all know. I order one item on INS.com and received a different item it was just a similar color between those two items. The customer service of INS.com is horrible. DO NOT ORDER ANYTHING FROM INS.com.

NEVER BUY FROM ins.com. Clothing. Liars, cheats! Phone doesn't work. No email response with Returns Address. Email response: useless, automated. delivery: 4-7 wks. You're stuck with garbage.

I have been trying to return an item thats is well within the return policy timeline. no response from INS service center at all. I have email the my return request 3 times as I can not access the portal. the return process is set up to make it impossible. In hope that you will just give up. DO NOT PURCHASE FROM HERE

I ordered 3 weeks ago and rush my order haven't gotten my order yet..

Ordered a dress wrong colour have tried returning but can get no response from 10 emails

Scammed my daughter who brought an outfit from them for $75 dollars. Never got the outfit in a timely manner. It was for her senior homecoming. She didn’t have no back up outfit and missed out on her homecoming. We been trying to track the order but they gave us a fake tracing number. It keeps saying it’s in California and the next day it will say China what’s going on ?Can’t get a hold of customer service. Don’t buy from them!